Officer Production Support Intmd AnalystApplyremote type: Posted Todayjob requisition id: 26976673The Production Support Intmd Analyst is a developing professional role. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Applies analytical thinking and knowledge of data analysis tools and methodologies.

Applies professional judgment when interpreting data and results. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams. The Production Support Intmd Analyst provides technical and business support for users of Citi Applications.

Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.

Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.

Act as a liaison between users/traders, interfacing internal technology groups and vendors Participates in disaster recovery testing* Participate in application releases, from development, testing and deployment into production.

perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.

Analyzes applications to identify risks, vulnerabilities and security issues.

resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.

Directly impacts the business by ensuring the quality of work provided by self and others; Exchanges ideas and information* Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.

Has the ability to operate with a limited level of direct supervision.

Acts as SME to senior stakeholders and /or other team members.

Appropriately assess risk when business decisions are made,



demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications: 2-5 years experience Monitoring & Alerting: Experience with monitoring tools (e.g., ITSM Tools: Proficiency with IT Service Management platforms (e.g., ServiceNow) for incident, problem, and change management.

Documentation: Strong ability to create and maintain high-quality operational documentation, runbooks, and playbooks.

Databases: Advanced knowledge of relational databases (e.g., Oracle, SQL Server, PostgreSQL) Middleware: Knowledge in messaging queues (e.g., WebSphere, Tomcat, JBoss), and web servers (e.g., Networking: Strong understanding of network protocols, load balancing, firewalls, and connectivity troubleshooting.

AWS, Azure, GCP) and containerization technologies (e.g., Programming/Scripting: Basic scripting skills (e.g., Python, Shell, Perl) for automation, monitoring, and problem resolution. Familiarity with common programming languages used in the supported applications (e.g., Java, .NET, Node.js) to debug and understand code logic.

Advanced Troubleshooting: Ability to diagnose and resolve highly complex, critical production incidents under pressure, often involving multiple interconnected systems.

Root Cause Analysis (RCA): Expertise in leading and performing RCAs, implementing preventative measures, and tracking resolution of known errors.

Change Management: Adherence to strict change control processes and risk assessment for all production changes.

Basic knowledge or interest about apps support procedures, concepts and of other technical areas.

Participation in some process improvements.





Understands of how own sub-function integrates within the function and commercial awareness* Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence* Good customer service, communication and interpersonal skills* Good knowledge of the business and its technology strategy* Consistently demonstrates clear and concise written and verbal communication skills* Knowledge of issue tracking and reporting using tools* Good all-round team member* Effectively share information with other support team members and with other technology teams* Ability to plan and organize workload* Ability to communicate appropriately to relevant stakeholderEducation: Bachelor’s/University degree or equivalent experience------------------------------------------------------## Job Family Group:Technology------------------------------------------------------## Job Family:Applications Support------------------------------------------------------## Time Type:Full time------------------------------------------------------## Primary Location Full Time Salary Range:$79,320.00 - $110,680.00------------------------------------------------------## Most Relevant SkillsPlease see the requirements listed above.------------------------------------------------------## Automated Processing and AIWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career chance review* Accessibility at Citi.

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📌 Officer Production Support Intmd Analyst (Mississauga)
🏢 Citigroup
📍 Mississauga