Position: On-Site Superintendent

Location: Residential Housing Complex, Kitchener, Ontario

Reports to: Property Manager

Accommodation: Discounted on-site residential unit provided as part of the position, subject to a separate written agreement and applicable legislation

Employment Type: Full time -Living on site.

Position Summary The On-Site Superintendent is responsible for maintaining the cleanliness, safety, appearance, and general upkeep of the residential property. This role serves as the daily on-site presence of the property management team, ensuring that common areas are clean, garbage and recycling are properly managed, minor repairs are completed promptly, and potential maintenance or safety concerns are identified and reported.

A key responsibility of this position is to maintain a consistent presence throughout the property, acting as the eyes and ears of management by observing property conditions, identifying unusual activity or emerging issues, responding to resident concerns, and communicating promptly with the Property Manager.

The ideal candidate is reliable, observant, organized, approachable, hands-on, and capable of working independently while following established procedures.

Key Responsibilities

1. Cleaning and General Upkeep

- Clean and maintain common areas, including hallways, entrances, lobbies, stairwells, laundry rooms, and other shared spaces.
- Sweep, mop, vacuum, and remove litter as required.
- Keep entrances, walkways, garbage rooms, and surrounding outdoor areas clean and presentable.
- Monitor cleanliness standards throughout the complex and address issues promptly.
- Report cleaning or maintenance needs that are beyond the scope of routine duties.

2. Garbage and Recycling Management

- Ensure garbage and recycling are properly collected, sorted, and placed in designated areas.
- Maintain clean and orderly garbage rooms, bins, and recycling areas.
- Monitor waste collection schedules and ensure bins are accessible for scheduled pickups.
- Identify improper disposal, overflowing bins, bulk waste, and contamination issues.
- Report recurring waste-management problems and arrange corrective action with the Property Manager.

3. Minor Repairs and Maintenance

- Perform basic repairs and routine maintenance within the limits of their skills, training, and authorization.
- Replace light bulbs, tighten loose hardware, address minor door and cabinet issues, and complete other basic repairs as assigned.
- Conduct routine visual inspections of common areas, doors, lighting, plumbing fixtures,



and building components.
- Identify leaks, damage, trip hazards, vandalism, and other maintenance concerns.
- Submit maintenance requests and report repairs requiring licensed contractors or specialized expertise.
- Follow all applicable safety procedures and use tools and equipment appropriately.

4. Property Monitoring and Daily Presence

- Maintain a visible and consistent presence throughout the residential complex.
- Conduct routine visual walkthroughs of common areas and exterior grounds.
- Monitor the general condition of the property and promptly report unusual activity, suspected unauthorized access, vandalism, property damage, or potential safety concerns.
- Observe and report concerns involving building security, lighting, doors, locks, garbage disposal, and common-area use.
- Report resident complaints, disturbances, and potential lease or property-rule violations to the Property Manager without engaging in confrontations or attempting to enforce rules beyond their authority.
- Notify management promptly of urgent maintenance issues, hazards, or incidents.
- Maintain a daily log of inspections, completed work, incidents, and outstanding concerns.

5. Resident Communication and Customer Service

- Serve as an approachable on-site contact for residents who require assistance with routine property matters.
- Receive and communicate maintenance concerns, cleanliness complaints, and common-area issues.
- Direct residents to the Property Manager for lease questions, rent matters, RGI matters, disputes, and other administrative concerns.
- Communicate respectfully and professionally with residents, visitors, contractors, and staff.
- Maintain resident confidentiality and treat all residents fairly and consistently.

6. Reporting and Coordination

- Report directly to the Property Manager and follow established work schedules and priorities.
- Provide regular updates on property conditions, cleaning, garbage management, repairs, and outstanding issues.
- Report emergencies immediately through the appropriate emergency procedures.
- Coordinate access for authorized contractors when assigned.




- Maintain accurate records of completed duties, incidents, inspections, and maintenance requests.
- Assist with seasonal property upkeep and other reasonable duties related to the safe and orderly operation of the complex.

Qualifications and Requirements
- Reliable, trustworthy, observant, and responsible.
- Strong organizational skills and the ability to work independently.
- Basic handyman skills and the ability to perform minor repairs safely.
- Ability to complete routine cleaning and waste-management duties.
- Good communication and interpersonal skills.
- Ability to recognize problems, exercise sound judgment, and report issues promptly.
- Previous experience in building maintenance, cleaning, custodial services, or residential property management is an asset.
- Ability to perform the physical duties of the position, with reasonable accommodation where applicable.
- Willingness to follow property policies, safety procedures, confidentiality requirements, and management instructions.

Performance Expectations The On-Site Superintendent will be evaluated based on:

- Cleanliness and presentation of common areas and exterior grounds.
- Consistent and proper garbage and recycling management.
- Timely completion of routine maintenance and minor repairs.
- Early identification and reporting of property damage, safety hazards, and maintenance concerns.
- Reliability, visibility, and consistency of on-site presence.
- Quality of communication with management and residents.
- Accuracy of daily logs and maintenance records.
- Professionalism, discretion, and respect for residents.

Important Role Boundaries The On-Site Superintendent is not responsible for independently managing leases, collecting rent, making RGI determinations, issuing legal notices, enforcing tenancy agreements, or authorizing major repairs and expenditures unless specifically authorized in writing. The Superintendent must promptly escalate emergencies, reliable safety concerns, significant damage, resident disputes, and work requiring qualified contractors to the Property Manager.

Accommodation and employment conditions: Any on-site accommodation, discounted rent arrangement, compensation, working hours, on-call responsibilities, and emergency-response expectations must be clearly documented in the employment and accommodation agreements and comply with applicable Ontario law.

Pay: $45,000.00-$60,000.00 per year

Benefits

- Casual dress
- On-site parking
- Paid time off

Work Location: In person

📌 On-Site Superintendent – Residential Housing Complex (Kitchener)
🏢 Hellenic Community
📍 Kitchener