Blending industrial design, streetwear, and luxury fashion, we've curated a collection of men’s denim and luxury basics that transcend trends. At PURPLE, we take pride in challenging conventions through design that is grounded in a contemporary spirit and timeless quality. We are a team of creative, collaborative, and highly dynamic people who love what we do, and we strongly believe that our diverse team of motivated individuals makes our company strong and successful.

Reporting to the Head of Customer Service, this role primarily focuses on customer support, managing order inquiries, returns, exchanges, and shipping issues while coordinating closely with warehouse and internal teams to ensure a smooth customer experience. They also provide support to e-commerce functions, assisting with product updates, merchandising, and marketplace operations as needed. Respond to customer inquiries via email, text and phone Assist customers with order tracking, shipping updates, returns, and exchanges.

Communicate shipping priorities, rush orders, and special handling requests to the warehouse. Assist with tracking shipments and resolving fulfilment delays and lost package claims Process customer returns and exchanges in internal systems (Shopify, NetSuite, Loop) and marketplace portals (Farfetch, TikTok). Coordinate with the warehouse to confirm receipt and inspection of returned items.

Ensure timely refund processing and accurate inventory updates.



Assist in monitoring inventory levels across e-commerce and retail channels. Monitor backorders and work with inventory team to fulfil/cancel as required.

E-Commerce & Marketplace Support Support product uploads, pricing updates, image management, and product descriptions. Troubleshoot basic PDP and web issues and escalat technical concerns as needed. Assist with daily operations across e-commerce platforms and marketplaces like Farfetch.

Strong attention to detail and ability to work with accuracy in data entry and online systems Good written and verbal communication skills for customer support and internal coordination Comfortable learning and using digital tools and platforms (e.g., e-commerce systems, email, ticketing tools) Highly organized with the ability to manage multiple tasks in a fast-paced environment Customer-focused mindset with a positive and professional approach Strong team player with a willingness to learn e-commerce operations, orders, and returns processes Experience with Shopify, Gorgias, Loop is considered an asset Extended health & dental Perks ~3 weeks’ vacation ~ Casual dress policy ~ Generous compensation and corporate bonus program ~ Company-wide socials and events Please note this job is located in our Vancouver office and is expected to be performed on-site. all employment is decided on the basis of qualifications and business needs. #

📌 Online Shipping Associate (Vancouver)
🏢 Purple Brand
📍 Vancouver