The RTR Payment Systems Operations team provides business and technical expertise to ensure the operational excellence of Canada's real-time exchange, clearing and settlement infrastructure and interfaces with participant institutions to develop, maintain and improve the business processes (including rules and standards) supporting the operation of the Real-Time- Rail Payments System. Reporting to the Director, RTR Payment System Operations, the incumbent is a senior member of the RTR Payment System Operations team and plays a key role in supporting 24hr x 365days operations of the RTR and planning the evolution and future state of Real-Time payments in Canada. Manage ongoing operations for the RTR Payment System across business, operational and technical fronts.

Prepare briefing notes, presentations and documentation for operational and executive level audiences. Support and promote quality assurance of all deliverables produced by the team. Work closely with external technology vendors, especially the TO, and manage the various relationships in collaboration with Payments Canada Vendor Management service.

Take a leadership role for RTR Payment Operations, in conjunction with RTR Product Management, in setting the medium and long-term product roadmap for the RTR, including establishing work, budget and resource plans across the organization to support the roadmap. Support and lead aspects of future state planning for real-time payments in Canada, including examination of the business, operational and technical implications on the RTR Relationship Management Represent Payments Canada and share operational expertise on international working groups, forums, and other events. Prepare and deliver updates, presentations, and training to internal and external audiences in various forums.

Develop, implement, and maintain a divisional strategy in line with the organizational strategy,



designed to enhance or reliably sustain existing services over the longer term, and to proactively identify opportunities for new or amended services. Monitor and measure performance of divisional goals against Payments Canada’s strategic goals, as well as plans in support of the corporate scorecard. Responsible and accountable for all aspects of the talent management cycle (i.e., workforce planning, recruitment, performance management, staff development, succession planning) for the team, including developing group and individual development plans for team members to support a culture of continuous learning and development.

Post-secondary education in Business, Commerce, or a related discipline. Minimum of seven (7) years of experience in a business analysis setting, including progressive management experience. Advanced knowledge of the RTR and the underlying systems and payments, including operational policies, rules and functionality.

Periodic travel will be required.

Asset Qualifications: Experience in the financial industry is considered an asset. Bilingualism (English and French) is considered an asset. Supporting others to develop and learn, recognizing their achievements, and building an organizational culture where knowledge and growth are valued and rewarded.

Understanding and managing their own emotions and drives, and the impact of self on others to minimize counterproductive actions, instill trust and inspire others. Seeing and synthesizing different sides of an issue, examining the full range of options and outcomes, and building intellectual frameworks to guide analysis and action. Using critical thinking, good business sense and organizational values to make decisions involving varying levels of risk and ambiguity.

Apply Business Acumen: Continually seeking new ways to enhance performance, improve results and/or transform the business and the industry in which it operates.

📌 Operation Management Officer (Toronto)
🏢 Sweeping Corporation of America
📍 Toronto