Job Overview The Operations Administrator ensures the productive operation of our business processes and support systems. This role will collaborate closely with various teams to optimize operations, manage data analytics, and support customer success initiatives.

Key Responsibilities:

- Collaborate closely with cross-functional teams to swiftly troubleshoot and address integration-related issues and provide onsite support for students and instructors as part of the operations team.

- Assist in the development and implementation of operational procedures and policies to ensure efficiency and effectiveness.

- Extract, clean, analyze, and present business performance data to identify areas for improvement and support decision-making processes.

- Explore information analysis methodologies and industry best practices applicable to educational data within the LMS framework.

- Uphold data integrity across the LMS and interconnected systems through routine validation and reconciliation tasks.

- Aid in information management efforts to facilitate seamless transitions between systems, minimizing discrepancies.

- Drive and nurture client relationships to ensure satisfaction and success, providing tailored solutions and support.

- Respond to students' email, requests and technical troubleshooting and coordinate with external partners involved in integration projects.

- Maintain accurate documentation of processes, projects, and performance metrics,



and prepare regular reports for management.

- Identify potential risks and develop mitigation strategies to ensure business continuity and compliance.

- Perform general office tasks, such as ordering supplies, managing incoming mail, and handling routine correspondence.

- Assist with special projects and other related duties as assigned by management.

Qualifications:

- Bachelor's degree in Business Administration, Office Administration, Operations Management, or a related field.

- Minimum two years of experience in operations coordination, office administration, operations management, or a similar role.

- Proficiency in Microsoft Office Suite and administrative management systems.

- Excellent verbal and written communication skills, with the ability to interact effectively with diverse internal and external stakeholders.

- Strong organizational, time-management, prioritization and attention-to-detail skills, with the ability to manage multiple tasks in a fast-paced environment.

- Commitment to delivering exceptional service and support to internal and external stakeholders.

- Demonstrated problem-solving skills, sound judgment, adaptability, and the ability to work independently with minimal supervision.

- Ability to maintain confidentiality and handle sensitive information with discretion.

Pay: $20.00 per hour

Work Location: In person

📌 Operations and Office Administrator (New Westminster)
🏢 Prep Doctors
📍 New Westminster