Title: Manager, Workplace Operations - 12-Month Contract

As Manager, Workplace Operations, you will contribute to the overall success of Workplace Operations by working collaboratively with peers and partners while leading a team of Community Leads across multiple spaces and locations. You will help ensure employees have the tools, flexibility, and workspaces they need to perform, collaborate, and deliver at their best. Lead and drive a customer-focused culture across the team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.

Provide direct support to the Senior Manager, Operations, for day-to-day operations, service delivery, and sustainment. Monitor and analyze team workload, identify opportunities to optimize support across workspaces, and create capacity for additional value-added work and projects. Manage end-to-end workplace operations processes while maintaining service-level standards and operational consistency.

Champion a high-performance environment by supporting recruitment, retention, employee development, succession planning, and team engagement. Manage relationships with Real Estate, building operators, property managers, external vendors, partners, and leaders to support premises improvements and operational needs. Ensure business partner requests, concerns, issues, and complaints related to buildings, premises, and workplace services are addressed promptly and proactively.

Support all aspects of the workplace environment, both in person and virtually, through platforms such as MS Teams, Viva Engage, SharePoint, and other workplace tools. Serve as a primary point of contact for escalations related to facilities, technology, amenities, behaviours, security access, keys, storage, and other workplace requests. Manage administrative and financial activities, including invoice approvals, expense processing, budget control, cost savings, expense tracking, KPI reporting, and HR-related accountabilities.

Support Business

Continuity,



Occupational Health and Safety, Fire and Safety requirements, incident management, and compliance with Bank standards. Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

University

Degree in Business Administration or 5+ years of related experience, including experience leading a team. Strong knowledge and understanding of workplace operations, departmental policies, procedures, service standards, and controls. Strong organizational skills with the ability to set priorities, manage time effectively, and work within tight deadlines.

Experience coaching, developing, and motivating teams in a service-oriented environment. Good knowledge of Bank HR policies, practices, legal requirements, supervisory techniques, and conflict resolution approaches. Ability to analyze data, identify trends, recommend improvements, and support continuous improvement initiatives. Strong problem-solving skills with the ability to manage escalations, identify root causes, and implement practical solutions.

Excellent Microsoft

Office skills, with solid proficiency in Excel, PowerPoint, data management, MS Teams, SharePoint, Viva Engage, and Power BI. Exposure to cross-functional partners across Real Estate, building operations, security, HR, technology, finance, procurement, and business lines. Opportunities for learning, development, coaching, and leadership growth through projects, secondments, and continuous improvement initiatives.

Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

📌 Operations Officer - Contract Management (m/w) (Toronto)
🏢 Scotiabank
📍 Toronto