Are you looking to make a career move from the Restaurant or Retail industry? Do you have a background in transportation or logistics? We are actively seeking a part‑time Operations Supervisor to join our field operations team in Toronto.

The National Diabetes

Trust is Canada’s largest charitable clothing and small household good collection service. With more than 5,000 donations bins and an active home pick-up service in communities across Canada (excluding Quebec), we collect unwanted gently used clothing and household items, using them to raise much‑needed funds for Diabetes Canada. Each year, the program diverts more than 100 million pounds of clothing and household items from landfill sites across Canada.

As an employee on the National Diabetes Trust team, you are part of our national coverage in 2,500 communities, with 28 operations and 100 trucks. Join a team that is making a difference raising money for life altering charitable programs, all while helping the environment. Eligible to participate in the NDT Performance Bonus Plan program Registered Pension Plan (100% Employer-paid) once eligibility criteria are met Corporate discounts through Perkopolis, Value Village and GoodLife Fitness About The Operations Supervisor Role Reporting to the Operations Manager, the Operations Supervisor assists in day to day operations by managing a team of dedicated Drivers and ensuring the productive collection of donated good through Declutter®, the door‑to‑door, and donation box collection of used clothing and household items.

Supervise, coach, motivate, and performance manage drivers, in consultation with the Operations Manager and Human Resource Departments,



always maintaining confidentiality Recruit and train drivers as directed by the Operations Manager Assist the Operations Manager to plan and implement innovative, effective methods to meet all contractual obligations Maintain attendance records, coordinate staffing schedules, and follow up with Operations Manager Ensure payroll records are accurate and sent to the National Payroll Department on a timely basis Respond and resolve customer concerns, prepare invoices, internal transfers, reconcile billing summaries, accurately track inventory levels, monitor staff productivity, monitor, and update schedules for the servicing of drop boxes and work assignments, oversee the database, accurate completion of all statistical reports, oversee labor budget Coordination of drivers and trucks: monitor GPS, complete route audits, assist with route and/or truck problems, advise drivers of special pickups and cancellations, coordinate fleet maintenance and function as a liaison between the drivers, Value Village and Ryder personnel Ensure effective transition between shifts and supervise daily workflow Collaborate with Operations Manager and Business Operations staff to develop a plan to achieve local goals and assists in the development of area‑marketing strategies for Business Operations Support the Operations Manager to ensure the promotion of the Business Operations through the placement of drop boxes, attended stations, donation depots,



media, targeted marketing initiative, special events, Car Heaven, Diabetes Recycle Ink etc. Must have a Class 5 and/or G license, passenger car or light truck, with a minimum of 5 years actual driving experience at that level, and a clean driver abstract, with no violations or accidents within the last 3 years ~ University Degree or College Diploma in Business or equivalent relevant experience ~Must be able to drive a truck, as shown providing a valid license and a clean driver’s abstract ~ Ability to provide direction, motivation, training, and support to staff members ~ Superior customer service skills ~ Excellent communication skills including verbal, written and telephone ~ Strong computer skills with proficiency with MS Word and Excel ~ Knowledge of office equipment such as printers, photocopiers, fax machines, multi-line telephone systems etc. ~ Knowledge of diabetes an asset ~ Second language an asset ~ Diversity, Equity and Inclusion Statement At National Diabetes Trust, we are guided by our values of Accountability, Teamwork, Integrity, and Respect. We believe in the importance of Diversity, Equity and Inclusion (DEI).

Must be legally eligible to work in Canada and, where applicable, must have a valid work permit or study permit that allows the candidate to fulfill the requirements of the role. NDT welcomes applications from all qualified candidates, including people of all genders, Indigenous peoples, persons with disabilities, and members of visible minorities. We value a diverse workforce that reflects the communities we serve.

We are committed to accommodating people with disabilities as part of our hiring process.

📌 Operations Supervisor - Part Time - Toronto
🏢 National Diabetes Trust
📍 Toronto