By joining Reliance as an Operations Support Specialist-Optimization, you’ll become an important Team Member and will be provided with the tools you need to succeed.

Note: This is a 6-month contract role. The tools you need to succeed – including the tools for the job as well as training and development programs Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential Awarded Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team Champion Continuous Process improvement change culture and quality service delivery across Operations Lead and execute various projects / initiatives, which are based on the framework of Business Process Improvement and Operational Excellence Responsible for efficient execution and effective implementation of all process re-engineering, change and quality projects across operations Understand business needs/expectations Ensure all process/practices are in compliance with regulatory requirements and Reliance’s policies and procedures to minimize risk exposure Build effective relationships, influence and motivate operations units to ensure their wholehearted commitment to the achievement of operational excellence Perform diagnostics/audits on identified areas of business to establish the area of improvement, define problems, propose and drive solutions Perform change management planning and develop necessary steps to ensure business/operational alignment utilizing tools such as change plan, communication plan, stakeholder list and other tools that may be required to accomplish a change project Collaborate with colleagues across various departments to ensure that potential operating efficiencies and synergies are recognized and reflected in process design and development,



and that processes are workable on implementation and will meet operational needs Provide coaching to Operations Managers on key KPIs, process and procedures Identify opportunities for cost reductions and service quality improvements Evaluate data and/or work with WFP Reporting & Analytics to perform statistical analysis to identify improvement opportunities as well as associated issues and risks Audit operational processes at defined intervals to identify risk, plug the gaps, Rapidly implement short and long-term fixes on process issues Ensure operational processes are in compliance with established policies as well as regulatory standards Assist in the development and implementation of business measurement tools Explore and drive the change to create automation of process/ reports across all existing processes as well as service delivery procedures Assist in the development and implementation of communication processes and training programs to support business process change Bachelor’s degree/qualification in Business, Business Process Management, Project Management or like discipline is preferred ~ High proficiency in MS Office applications ~ 5-10 years’ experience in HVAC consumer services,



or at least 3 years’ experience in a similar intermediate to senior role ~ Strong understanding/experience with Operational Excellence and Continuous Improvement principles and methodologies ~ Solid understanding of the HVAC consumer services industry ~ Technical aptitude and curious mindset ~ Ability to lead, plan and manage change ~ Strong Lean Six Sigma & Project Management Backgrounds ~ Willing to travel between Reliance branches & facilities ~ Experience with AI tools like Microsoft Copilot As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers.

Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Excellent Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

This posting is for an existing vacancy. We use AI enabled tools to support parts of our selection process; We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

📌 Operations Support Specialist-Optimization (Cambridge)
🏢 Reliance Home Comfort
📍 Cambridge