Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #Organizational Change Management Lead, Enterprise Time and Attendance System - REPOST

Interested applicants please submit your application online at by 4:00 p.m. on October 21, 2026.

External applicants are considered only after the internal posting process has been completed. Reporting to the Manager, HR Technology & Analytics, the Organizational Change Management (OCM) Lead will drive end-to-end change strategy and execution for enterprise-wide implementation of Time & Attendance solution (UKG Pro WFM).

The role is responsible for leading and executing the organizational change management strategy to support transformation across the City and its affiliates.

Responsibilities include stakeholder engagement, change impact assessment, communications, training, workforce readiness, and adoption monitoring. The OCM Lead will collaborate with HR leadership, Payroll, IT, departmental stakeholders, unions (as applicable), and external partners to ensure successful adoption across a diverse municipal workforce as well as successful transition to new workforce management processes and technologies.

Lead and execute comprehensive organizational change management strategies, plans, and roadmaps aligned with enterprise Workforce Management transformation.

Conduct organizational change impact assessments across business units, identifying impacts to scheduling, timekeeping, attendance, payroll, and collective agreements.

Works closely with sponsors, SMEs, HR, Payroll, IT, and Implementation Partner to support successful deployment.

Lead stakeholder engagement across a diverse municipal workforce, including frontline staff, supervisors, senior leadership, and union representatives, ensuring transparency and alignment.

Create and deliver multi-channel communication plans, materials, and campaigns to support awareness, understanding, and adoption of new workforce management processes and technology for wide-ranging employee groups (unionized, office, outside, etc.).

Create transparent,



accessible messaging for non-technical and unionized audiences. Designs and implements role-based training strategies and programs, including instructor-led, e-learning, and user support materials, ensuring end-user readiness.

Partner with organizational learning teams to deliver scalable, repeatable training programs.

Supports process improvement initiatives including business process redesign, user experience improvements, and optimization of workforce management processes.

Track and report on key metrics such as adoption, training completion, system usage, payroll accuracy, and other change effectiveness metrics.

Leverages metrics, dashboards, and reporting tools to monitor project performance and organizational adoption outcomes.

Leads organizational readiness activities, including surveys, focus groups, and stakeholder interviews, and develops mitigation strategies to address resistance and risks.

Collaborates with project teams to align change management activities with project milestones, ensuring seamless integration of OCM deliverables within overall project plans.

Serves as a key advisor on change management best practices, providing guidance to leadership and project teams on adoption strategy and workforce transition.

Supports post-implementation activities including stabilization, adoption tracking, continuous improvement, and sustainment planning.

Prepares and coordinates OCM deliverables including change strategies, communication artifacts, training materials, readiness assessments, and adoption reports.

Monitors risks, issues, and barriers related to change and escalates as required, providing recommendations and mitigation strategies.

University Degree in Information Technology, Human Resources, Organizational Development, Business Administration, Public Administration, or related discipline, or an equivalent combination of education and relevant experience.

Considerable (preference for 5+ years) experience leading organizational change management initiatives for enterprise technology implementations, delivering complex enterprise system implementations, preferably within HR systems and Time & Attendance solutions such as UKG Pro WFM, Kronos, or equivalent.





Demonstrated experience supporting large-scale transformations (3000+ users preferred) in municipal, public sector, or highly regulated environments, including unionized workforces.

Strong understanding of HR functions, organizational dynamics and workforce management processes including timekeeping, scheduling, absence management, labour compliance, and payroll integration.

Demonstrated knowledge and application of change management methodologies (Prosci, ACMP, or equivalent) and ability to develop and execute change strategies, communication plans, training programs, and stakeholder engagement frameworks. Strong knowledge of project management methodologies, tools, and best practices, including experience managing scope, schedule, cost, risk, and quality. PMP/CAPM certification (or in progress) would be an asset.

Strong leadership capabilities with proven ability to engage, influence, and align diverse stakeholder groups, including senior leadership and frontline employees.

Excellent communication, facilitation, and interpersonal skills, with the ability to translate complex technical concepts into clear, business-focused messaging.

Strong analytical, problem-solving, and decision-making skills, with demonstrated ability to use data to drive insights and outcomes.

Experience working within Agile, hybrid, or waterfall delivery models, and collaborating with cross-functional and technical teams.

Excellent organizational, time management, and multi-tasking skills, with proven ability to manage multiple priorities and deliver results under tight timelines.

Hybrid (Remote/Home & Work Place) telecommuting work model-based role

Must be able to sit/stand for prolonged periods of time using video-based technologies

Disclaimer: Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements. #

📌 : Organizational Change Management Lead, Enterprise Time and Attendance System - REPOST (Canada)
🏢 City of Hamilton
📍 Canada