Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges.

We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

The Salvation

Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

The Overnight Shelter Support

Worker (Casual) at the Centre of Hope - Mount Waddington Community Ministries, provides a safe and secure environment for guests and visitors. The Incumbent may provide emotional support and crisis intervention and is responsible for the smooth operation of the facilities during their shift. Serves as The Salvation Army’s representative to Shelter Guests and Visitors. Reads HIFIS and Staff to Staff notes at the beginning of each shift. May liaise with referral sources and other external agencies as needed (e.g. welfare, police, parole, urgent situations). ensures ongoing enforcement of policies, which may include guest discipline. May serve as Receptionist for Shelter, answering phones promptly and as necessary. Monitors the activities of the guests/residents and maintains availability for personal, practical and morale support

• May assist with meal prep, clean‑up and serving, including checking food temperatures. Assists in completing kitchen and janitorial inventory and reports information to Head Cook and Community Ministries Supervisor. Participates in scheduled job‑related training as required. Gives input into orientating, training and evaluating staff. Oversees the coffee service schedule. Provides appropriate assistance to guests when required. Communicates guest food allergy and dietary restriction information to Head Cook and Community Ministries Supervisor. Treats all residents with respect and dignity at all times. Health, Safety &





• Environmental May carry out inspection/security checks of property and grounds in accordance with policies and procedures. Ensures proper lifting, twisting and reaching techniques are used during job performance. Responsible to sign-in and out the appropriate set of keys, ensuring the safety and security of the facility. A large part of the job involves working in a public sector

• The incumbent, similar to other employees, is to show respect and dignity to fellow employees, clients, and members of the public as well as is expected to abstain from using profane language while in the facility or representing The Salvation Army as an employee. If the incumbent is aware of confidential information as part of their work, they are not permitted to discuss this information with anyone other than those to whom they report to in their position. The employee may at times be subject to hazardous or disagreeable conditions in the performance of their duties such as: Dealing with angry and highly emotional residents and their families. Minimal opportunities for rest breaks may occur during the shift. The job incumbent may be exposed to the risk of minor harm, injury or illnesses due to: Physical attacks by others (i.e. violent/aggressive guests). Emergency response situations (fire, bomb threat, etc.) Exposure to companion animals and their effects. The Incumbent must take the following precautionary measures (in addition to health and safety rules): Follow procedures established by policy and legislation. Completion of our online Abuse Training and required Health and Safety training modules. Completed grade 12 high school diploma. Completion of a formal post-secondary/college diploma program of 1-2 academic years in a related field (e.g., Social Service Work, Mental Health &





• Addictions, etc.) is a solid asset.

Basic First

Aid or willingness to obtain.

Food Safe

Level 1 or willingness to obtain. Minimum one year experience in the Social Services field. Proved knowledge of trauma-informed care and crisis intervention is an asset.

Experience on customer service/care is an asset. Comfortable using Microsoft/computer programs. Ability to read and follow the Policies and Procedure Manual and employee handbook. The performance of the job requires a moderate amount of computer work and walking around the premises.

Fluent in spoken and written English. The performance of the job requires attentive listening (empathy to guests/volunteers/co-workers) and the ability to give directions. Requires monitoring of the environment, security cameras and attentiveness when interacting with guests.

Position Type: Casual (On-call / As-needed; Shift Requirements: This is a casual overnight position. The incumbent must be available to work overnight shifts scheduled from 12:00 AM (midnight) to 8:00 AM. Flexibility to cover other shifts may occasionally be required based on operational needs.

Work Location: Centre of Hope, 7305 Market Street, Port Hardy, BC V0N 2P0 (Work is performed on-site). Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda.

Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

📌 Overnight Shelter Support Worker (Casual) (Port Hardy)
🏢 TSA The Salvation Army TSA
📍 Port Hardy