Position Type: Part-Time Receptionist / Front Desk Coordinator

Location: Markham, ON

Job Type: Part-time

Work Location: In person

Schedule: Approximately 10-15 hours per week

Position Summary: The ideal candidate is professional, approachable, detail-oriented, and comfortable working in a fast-paced environment. You will be responsible for welcoming clients, handling general inquiries, supporting appointment scheduling and client communication, and assisting our administrative, coaching, and therapy teams with daily operational tasks. This is a great prospect for someone who enjoys working with people and is interested in the fitness, sports performance, healthcare, or wellness industry.

Key Responsibilities:

- Welcome clients, athletes, parents, and visitors and provide a friendly and professional front desk experience
- Answer incoming phone calls and respond to general inquiries
- Direct more specialized inquiries to the appropriate manager, coach, or practitioner when necessary
- Assist clients with appointment scheduling, rescheduling, and cancellations
- Support client check-in and attendance tracking
- Assist with processing payments and maintaining accurate client records
- Provide clients with general information about Movefit Lab's services, programs, appointments, and facility procedures
- Communicate appointment updates and scheduling information to clients and staff
- Coordinate with coaches, therapists, and administrative staff regarding daily schedules and client needs
- Assist with forms, waivers, registration, and other client documentation
- Monitor email, phone, and front desk inquiries during assigned shifts
- Maintain an organized, clean, and professional reception and waiting area
- Assist with basic administrative duties, data entry, filing, printing, and document preparation




- Help with inventory and restocking of front desk and facility supplies as needed
- Support facility events, programs, and other operational activities when required
- Maintain confidentiality when handling client and business information
- Follow Movefit Lab's policies, procedures, and customer service standards

Qualifications:

- Previous experience in reception, customer service, administration, hospitality, fitness, healthcare, or a related environment is preferred
- Strong customer service and interpersonal skills
- Excellent verbal and written communication skills in English and Chinese
- Professional and friendly phone and in-person manner
- Strong organizational skills and attention to detail
- Comfortable managing multiple tasks and priorities in a busy environment
- Reliable, punctual, and able to work independently when required
- Comfortable using computers, email, scheduling systems, and basic office software
- Experience with booking or clinic management software is considered an asset
- Additional language skills are considered an asset
- Interest or experience in sports, fitness, rehabilitation, or healthcare is considered an asset
- Must be available for a full day on Mondays to Wednesdays

Additional Skills:

- Previous experience using Jane App or similar clinic/appointment management software
- Proficiency with Google Workspace, including Gmail, Google Calendar, Google Drive, Docs, Sheets, and Forms
- Knowledge of nutrition to support athletic performance
- Strong time management and multi-tasking skills

Benefits (post-probation):

- Company events
- On-site gym access
- On-site parking
- Professional development support

Pay: From $17.60 per hour Expected hours: 10.0 – 15.0 per week

Benefits

- Company events
- On-site parking

Work Location: In person

📌 Part-Time Receptionist / Front Desk Coordinator (Markham)
🏢 Movefit Lab
📍 Markham