Partner Renewal Specialist - Cisco Location: Toronto Downtown - ON 17 Remote Type: Hybrid Time Type: Full time The Cisco Renewal Specialist is responsible for managing and executing the end-to-end renewal lifecycle for Cisco software, services, maintenance, and subscription agreements across an assigned portfolio of customers. This role serves as the primary point of contact for renewal opportunities, working closely with customers, partners, account teams, Cisco stakeholders, and internal operations teams to maximize customer retention, drive revenue growth, and ensure a seamless renewal experience. The ideal candidate possesses strong commercial acumen, contract management expertise, and a customer-centric mindset, with the ability to manage a high-volume renewal portfolio while identifying expansion opportunities and mitigating renewal risks.

Renewal & Contract Management Own and manage the complete renewal lifecycle for assigned Cisco support, maintenance, subscription, and service contracts. Lead renewal opportunities or support Account Managers during commercial negotiations to ensure successful contract execution. Review contract terms, pricing structures, service levels, and entitlement requirements to ensure compliance and accuracy.

Execute renewal contracts for products and services across medium to large accounts with varying levels of complexity. Educate customers and internal stakeholders on contractual obligations, licensing requirements, and business practices. Customer & Partner Engagement Serve as the primary point of contact for an assigned renewal portfolio.

Develop trusted relationships with customers, partners, and account teams to support retention and growth objectives. Proactively engage customers and partners in advance of contract expiration dates to secure timely renewals. Conduct pricing and service-term negotiations while handling objections and addressing customer concerns.





Support customers independently by addressing complex contract, entitlement, and licensing inquiries.

Revenue

Growth & Customer Retention Drive customer retention by preserving and expanding existing Cisco agreements. Increase sales penetration within existing customer accounts. Partner with account teams to improve contract positioning and strengthen customer relationships.

Curate use-case recommendations and educate customers on relevant Cisco solutions, features, and capabilities. Forecasting & Pipeline Management Own and manage the quarterly renewal forecast for assigned accounts. Track renewal performance metrics using Salesforce, Cisco tools, Gainsight, and other CRM platforms.

Communicate renewal risks, opportunities, and escalations clearly and proactively, following the T+1 model. Maintain high levels of data quality and system accuracy through thorough CRM updates and documentation. Ensure customer, contract, entitlement, and renewal data remains complete and accurate.

Identify potential risks that could impact renewal outcomes and proactively coordinate resources to resolve issues. Collaborate with Cisco, finance, operations, sales, legal, and service delivery teams to address contract, pricing, entitlement, and operational challenges. Drive compliance with Cisco policies, pricing programs, contractual terms, and entitlement requirements. 3+ years of experience in renewals, contract management, customer success, sales operations, account management, or a related field. ~ Experience managing software,



maintenance, subscription, or service contract renewals. ~ Robust negotiation, objection handling, and customer relationship management skills. ~ Proficiency with CRM platforms such as Salesforce and Microsoft Office applications, particularly Excel. ~ Knowledge of Cisco Enterprise Agreements (EA), Smart Accounts, SaaS subscriptions, and licensing programs.

Cisco, sales, customer success, or related industry certifications. Each of our roles isassigneda salary range that is informed by multiple sources of market data. Salaries are based on a 40-hourworkweek,andpaidon a bi-weekly payroll schedule.

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers.

We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities. As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes.

When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. #

📌 Partner Renewal Specialist (Toronto)
🏢 Tech Sales Jobs
📍 Toronto