Rise to the challenge Payroll Support Specialist (6-Month Contract) Vancouver, BC or Remote Client Experience Full-time Oct 15, 2026 Hourly: $29 - $34 Rise People is a Canadian technology company building HR, payroll, and group benefits software for small and midsize businesses across the country. Our platform connects the work of hiring, paying, managing, and supporting employees, helping employers spend less time on administration and more time building the businesses they believe in. We combine deep Canadian payroll and advantages expertise with practical AI capabilities that help teams find answers, understand their data, and get work done.

Headquartered in Vancouver, we’re proudly building a modern Canadian alternative to global incumbents, giving small teams the technology and support to achieve more. Do you like taking a tangled payroll problem and driving it all the way to done? As a Payroll Support Specialist, you're the go-to expert for our clients and our internal teams on the most complex payroll and tax scenarios.

With your payroll depth and your eye for detail, you'll spot the patterns behind the repeat questions and turn them into something better for everyone: a clearer help article, a fixed process, an automation you build yourself. We want your ideas, and we'll help you ship them. If you know Canadian payroll deeply, you move fast, and you're keen on what AI can take off your plate, we'd like to talk.

Own complex payroll and tax issues over email, live chat, and phone, from the first reply through resolution, closure, and the check that makes sure the fix actually held.



Guide clients through the tricky parts of the product and through payroll best practices, including virtual "in-person" sessions when a screen share will get there faster. Mentor teammates through complex payroll scenarios, and add what you learn to the knowledge base so the answer outlives the ticket.

Use AI to draft, research, and build the checks that keep you on top of your queue. Tell Product and Engineering what you're seeing so recurring issues get fixed at the source, and take on client projects with hard deadlines when they come up. PCP (Payroll Compliance Professional) certification from the National Payroll Institute is required.

Excellent writing and verbal communication skills. 2+ years in professional payroll, support, or a role working directly with clients, with real depth in Canadian payroll and tax rules. You're proactive in flagging risks and potential issues early. Receptive to coaching in a way that shows up and reflects in your work.

Willing to roll up your sleeves and help wherever, whenever, and with whatever is needed. This is a 6-month fixed-term role to help scale our capacity during the Year-End period. This role may lead to a long-term position, depending on individual, team, and company performance.

This is a full-time role at 40 hours per week, with an hourly rate of CAD $29-$34.

We offer a remote work environment. Rise believes that time off is just as important as time spent working. Since this is a short-term engagement during a peak season, you'll get 6% vacation pay with every paycheque.

📌 Payroll Support Specialist (6-Month Contract) (Calgary)
🏢 Rise People
📍 Calgary