iQmetrix is a global provider of Interconnected Commerce software solutions for telecom retail.

Interconnected

Commerce is an AI-native telecom commerce platform that acts as a system of intelligence. It replaces fragmented legacy stacks with a contemporary, modular operating layer, connecting telcos, retailers, and OEMs into one flow across channels and markets. For 26 years,we’vebeen passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, andexpertisethat enables them to adapt and thrive. iQmetrix is a privately held software-as-a-service (SaaS) company with employees in Canada, the U.We are on a self-management journey.

As we work to move away from the restrictions of hierarchy, teams are building collaborative peer-based networks where there are no bosses. We are purpose-driven, helping individuals connect to the meaning in their day-to-day work. Additionally, we are currently on the road to building a diverse and inclusive environment. 65,000 - $88,000 CAD Client Launch & Enablement team partners with clients from the moment they begin their journey with us, through implementation, enablement, and product adoption.

By listening to client needs and collaborating across teams, we build trusted, long-term partnerships that support continued success and stronger business outcomes. As a Client Onboarding Specialist, you'll own the client onboarding and adoption experience during launch for Intelligent Commerce Retail Experience. You'll make sure required setup activities are completed accurately, clients understand how to use the tools in their day-to-day operations, and every account is set up for a successful go-live.

This role goes beyond completing implementation tasks.



You'll be the person who helps clients feel confident, prepared, and equipped for long-term success. You'll work closely with Implementation, Product, Support, and Account Management to deliver a launch experience that is consistent, well-coordinated, and focused on outcomes.

Building client confidence. Deliver onboarding and training sessions to audiences ranging from store associates to head-office leaders. Supporting account alignment. Partner with Account Managers and client stakeholders to connect launch activities to client goals.

Communicate progress, flag risks early, and support a smooth handoff to ongoing account and support teams after launch. Monitor early usage and readiness signals, identify clients who are at risk of a weak launch, and put targeted follow-up or enablement plans in place. Work with cross-functional teams to capture lessons learned, build and maintain reusable playbooks, checklists, and training materials, and identify process gaps that affect client readiness or adoption.

Maintain onboarding activity, milestones, and client notes in Salesforce so the broader team has clear visibility into each account's status. 5+ years of experience in client onboarding, implementation, enablement, customer success, account management, or a similar client-facing role ~ Experience managing several client onboardings at the same time,



from kickoff through go-live ~ Experience delivering training or enablement sessions to non-technical users ~ Comfort with process mapping and workflow analysis, so you can understand how a client's business operates and where our tools fit in ~ Hands-on experience with Salesforce (or a similar CRM) for tracking accounts, activities, and milestones Experience with iQmetrix products, or with retail point-of-sale, inventory, or commerce software Familiarity with project or collaboration tools such as Jira, Confluence, Asana, or Microsoft Teams Experience building onboarding playbooks, knowledge-base content, or training materials Begin your journey with a competitive starting salary! Embrace work-life harmony with a flexible hybrid working environment, generous vacation and trusted sick leave program. We care about your family, offering maternity, adoption, and paternity leave salary top ups as well as ten “New Baby Days” for all parents welcoming a new child into their life.

Enjoy a “Cultural Day” off annually to celebrate a day of religious or cultural significance. Give back with up to 6 days of paid time off annually for volunteering or personal learning. Your team, the company, and the well-being of others come before your personal agenda—you’re an ally to your colleagues and the community.

You recognize diversity in the world, listen to others, and consider all perspectives. We are a hybrid work environment, remote and in-office for all employees in an office city. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status.

You can view our job applicant privacy policy here. #

📌 Phone Specialist ( Full-time) (Vancouver)
🏢 iQmetrix
📍 Vancouver