Jim Pattison Hyundai Northshore is looking for an experienced Service Advisor to join our team and be the first point of contact for customers visiting our Service Department. You will play an important role in making sure every customer receives a friendly, professional, and positive experience. The ideal candidate is organized, customer-focused, and takes pride in providing great service while building strong relationships with our customers.

Schedule: This is a full-time, permanent position offering 40 hours per week. The role requires availability to work weekends based on the dealership’s operating hours. This role reports to the Parts & Service Manager of the dealership.

Greet

Service customers and ensure the customer’s needs are fully understood Promptly and professionally answer incoming calls to the Service department Accurately document all vehicle concerns onto Repair Orders and sell repairs and services to customers based on their needs Prepare accurate quotes for recommended services and obtain customer approvals for repairs Act as the liaison between the customer, the parts department, and the Automotive Technicians Ensure customers are kept informed about the status of their vehicle, any additional recommended repairs that may be found,



and wait times Manage customer complaints respectfully and promptly; Conduct vehicle inspection walk-arounds before and after service appointments Ensure a high degree of confidentiality with company and customer information Other administrative duties as assigned Previous experience in the automotive industry as a Service Advisor with experience with CDK One-Eighty software considered an asset Previous, related experience in a customer-facing role would be considered an asset Proficiency with Microsoft Office (Word, Excel, Outlook) Solid customer-service skills with a friendly, approachable attitude Valuable data entry skills, with strong accuracy Ability to work in close proximity to a noisy automotive shop Ability to periodically work outdoors during the day to complete vehicle inspections, with exposure to various weather conditions including sun, rain, wind, snow, heat, and cold Competitive wages Comprehensive benefits package, including health, dental, and insurance Manufacturer led training opportunities Access to exclusive corporate discount programs This role requires successful candidates to complete a satisfactory Criminal Record Check and submit a satisfactory Driver’s Abstract.

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