We not only live up to the expectations of our customers for today, but also anticipate their market needs of tomorrow.” As a Portfolio Administrator - Insurance, you can expect to work collaboratively with a team on validation for acceptance insurance documents, update the insurance policy details and managing the administration of insurance policy cancellations and claims. You will be ensuring that all policy documentation is accurately completed based on the set acceptance criteria, updated when required, consistent with credit and legal requirements.

Responsible for exercising adherence to: credit and matrix authorizations, system rules, and corporate policies to ensure the accurate completion of validations and updates while meeting customer expected turnaround-timing commitments.

Transaction Processing: Handle insurance-related inquiries, fee quotes, account status requests, and coverage inclusions/exclusions. Process insurance correspondence (mail, email, and fax), identify applicable contracts, review documentation, and enter all pertinent insurance information into the database.

Documentation & Compliance: Verify proof of insurance, update customer records, manage internal and external claims, prepare and issue insurance-related correspondence including request and cancellation letters, and ensure compliance with insurance requirements, payment terms, and contract details.

Customer Communication: Respond to insurance inquiries and resolve coverage issues by communicating with customers, insurance brokers, agents, dealers, and vendors. Provide guidance on insurance requirements, policy deficiencies, documentation needs, and negotiate fees within established guidelines while maintaining positive business relationships.

Process Management:



Monitor assigned portfolios to ensure insurance requirements are met, follow up with customers for required documentation, obtain liability insurance on identified risk portfolios, administer force-placed insurance where necessary, and ensure contract interests remain protected through policy renewals or placement on the company insurance program. Liaise with Credit, Sales, and other internal stakeholders to support insurance compliance, claims management, contract updates, and the resolution of insurance coverage issues.

Performance & Policy Adherence: Meet established service levels and performance targets (KPIs/SLAs), adhere to company policies and procedures, maintain accurate records Contribute to special projects, departmental initiatives, claims-related activities, and provide backup support as required. Two working days per year volunteering for a local charity Bonus plan Remote working from home opportunities Flexible hours Career development opportunities: online learning, member development programs, Tuition reimbursement program.

Outstanding

Medical, Dental, Vision and Paramedical benefit programs Employer paid defined contribution Pension plan Industry leading Vacation package We not only live up to the expectations of our customers for today, but also anticipate their market needs of tomorrow.” Finance – Provide learning opportunities to help members achieve personal financial health We are team members, family members,



and community members. We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: This position is subject to the terms of DLL’s compensation plans and policies. Further, the position includes all other benefits provided to DLL employees, including healthcare benefits, vacation, sick leave, parental leave, possible discretionary bonuses, and all other advantages that are subject to eligibility.

Please apply online via our career website: For more information, please contact our Talent acquisition partner April Kim via april.DLL is a global asset finance company that partners with manufacturers, dealers, distributors, and end users to facilitate access to equipment and technology. Headquartered in Eindhoven, the Netherlands, we operate in over 25 countries, offering financial solutions across various industries. Join our community of over 6.000 members from 75 nationalities!

At DLL, our unique culture — shaped by our values (We put our customers first -Together we achieve more-You can count on me - I challenge myself and others to grow) and behaviors that define us — is at the heart of everything we do. At DLL, we believe in the strength of our diverse perspectives and experiences, which make our global community thrive. You’ll receive competitive pay, generous benefits, health and wellbeing support, and manage your work-life balance through our hybrid working flexibility.

Our company strategy emphasizes our commitment to sustainable business and making social impact is part of that as well. Joining DLL, means joining a company that consistently scores higher than the industry average in Employee Engagement surveys.

📌 Portfolio Administrator - Insurance (Burlington)
🏢 DLL
📍 Burlington