Company Overview

Level Up Wellness Group (LUWG) is a modern, multidisciplinary intergrative healthcare hub and mental health clinic dedicated to delivering exceptional care. As our executive leadership shifts focus toward strategic expansion, we are looking for a vibrant, structured, and growth-minded Practice Manager to lead our day-to-day operations and fuel our business growth.

Why Join Us?

- Fully Funded Executive Coaching: 1-on-1 coaching with an external certified leadership coach to support your career growth and executive skill development.
- Warm & Positive Culture: We work hard, support each other, and prioritize a high-energy, fun, and psychological safety-first team environment.
- Competitive Compensation: $68,000 – $80,000 base salary + performance bonuses (to be determined).
- Empowered Leadership: Full operational autonomy with direct support from our CEO and CFO.

The Role (50% Operations / 50% Growth) The operational leader of a growing multidisciplinary clinic responsible for coordinating daily operations, supporting provider success, overseeing administrative staff, improving systems and processes, and helping develop new programs and growth initiatives.

Key Responsibilities

- Growth & Business Development (50%): Lead and coordinate the rollout of clinical therapy groups, community workshops, and referral initiatives in collaboration with clinic leadership, providers, and marketing partners. Coordinate with our external marketing agency and partner with providers to fill caseloads.
- Operations & Team Leadership (50%): Supervise and schedule our front-desk and patient experience team, optimize standard operating procedures (SOPs), oversee Jane App EHR management, and handle daily financial reconciliations.
- Process & Compliance Oversight: Ensure 100% compliance with HIA, PIPEDA, and patient onboarding standards.
- Weekly Audit Shift:



Work one dedicated 8.5-hour front-desk shift per week to evaluate clinic workflows firsthand.
- Program Development & Growth: Lead the planning, implementation, and operational oversight of new therapy groups, workshops, and wellness programs.
- Work collaboratively with clinicians to develop scalable services that improve client outcomes and support clinic growth.
- Track program performance and recommend improvements based on attendance, patient feedback, and utilization trends
- Team Development: Coordinate recruitment, interviewing, hiring, onboarding, and training of administrative team members. Foster a positive, accountable, and high-performing workplace culture.

CORE COMPETENCIES & PERFORMANCE INDICATORS

Competency

Expectations & Key Indicators

Growth & Entrepreneurial Mindset: Drives business development by filling clinical groups, managing marketing deliverables, and building sustainable community referral pipelines.

Operational & Systems Efficiency: Maintains smooth clinic workflows, updates SOPs, manages software/IT platforms, and ensures compliance with healthcare regulations.

Project Management & Execution: Translates strategic concepts into structured, tracked, and timely operational rollouts using project management tools.

Emotional Intelligence & Culture: Promotes a warm, inclusive, and accountable team environment. Maintains high EQ and professional communication with providers, staff, and clients.

Autonomy & Problem Solving: Takes complete ownership of daily operations,



resolves administrative/tech issues independently, and maintains clear boundaries across the team. Ensuring that the client and provider expereince is top-notch. Removing obstacles for superior care.

What We Are Looking For

- The Vibe & Personality: A warm, engaging, and enthusiastic leader who brings positive energy, empathy, and a sense of fun to the clinic while maintaining firm accountability.
- Experience: 3+ years in healthcare management (medical, mental health, dental, or multidisciplinary clinic setting).
- People Management: 2+ years supervising administrative teams, scheduling, and conducting recruitment/onboarding.
- Tech & Software Skills: Proficiency in Jane App (or similar EHR), merchant terminals, and project management tools (Asana, ClickUp, Notion, or Trello).
- Education & Credentials: Degree/diploma in Healthcare Administration, Business, or Operations.

Knowledge of Alberta Health Information Act (HIA) and Employment Standards.

Success in this role includes:

- Maintaining exceptional patient experience standards.
- Supporting provider caseload growth and retention.
- Successfully launching and optimizing new clinic programs.
- Improving operational efficiency and SOP compliance.
- Contributing to annual clinic growth objectives.

Schedule & Location

- Schedule: Full-time (40 hours/week, Monday to Friday daytime focus).
- Work Location: In person at Level Up Wellness Group (www.luwg.ca).

How to Apply: Submit your resume and a brief cover letter telling us why your blend of operational organization and warm leadership makes you the right fit for Level Up Wellness Group!

Pay: $32.42-$59.77 per hour

Expected hours: 39.0 per week

Perks

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- On-site parking

Work Location: In person

📌 Practice Manager (Clinic Operations & Growth Lead) (Beaumont)
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