Support timely, safe medication access as a Prescript Clerk, handling patient queries and repeat requests through telephone, electronic, and in-person channels.
This Prescript
Clerk supports the Team Leader with safe, productive responses to medication requirements. The work involves patient-focused service, appointment booking, clerical administration, and communication with healthcare professionals. You will maintain accurate records while following information governance, GDPR, and DPA requirements.
Key Responsibilities:
Handle medication queries and repeat prescription requests Confirm current medication authorisations before processing requests Make appointments using a computerised telephone system Communicate prescribing information between patients and healthcare professionals Maintain patient files, records, emails, forms, and EPS nominations Requirements: Ability to provide courteous, efficient patient-focused service Ability to manage patient, carer, and guardian expectations Ability to work with pharmacists, nurses, and surgery staff Understanding of information governance, GDPR, and DPA regulations Ability to maintain accurate records to quality standards Use prescription administration, patient communication, and accurate recordkeeping to support safe medication services and effective healthcare coordination.