Principal Technical Program Manager, AFT Quality

You would see associates, machinery, vehicles, robots, and packages flying about at break‑neck speeds and accessing a breathtaking number of shelves and bins that store products. In reality, however, this activity is all highly organized and orchestrated by software, with each movement carefully planned and optimized. How do we ensure that we meet our commitments to our customers and merchants?

That’s where we come in, the AFT Quality team. Our goal is to prevent entropy in a system in which there are billions of transactions driven by human and robotic input across hundreds of millions of items every year. We must ensure that the virtual and physical state of the world is aligned inside hundreds of Amazon’s fulfillment centers globally.

When our job is done well, mistakes are corrected quickly, and products are always ready to sell and ship. We operate at a nexus of machine learning, computer vision, robotics, and healthy measure of hard‑earned expertise in operations to build automated, algorithmic approaches to solving these problems at minimal cost. We create cutting edge software, building automated processes and workflows in the most complex operational problem space in the business world.

Partner with customers and stakeholders to shape the requirements and specifications that define new product offerings from the ground up. Collaborate with scientists to apply state-of-the-art artificial intelligence technologies, including computer vision, to overcome challenges unique to the scale of the "everything store".



Own the end-to-end delivery of large-scale programs that advance the organization’s long-term goals of improving customer satisfaction and lowering costs.

Communicate initiative status and strategy to senior leadership and stakeholders, keeping them aligned and bought in. Engage with executives, principal engineers, managers, scientists, and product owners to drive resolution on contentious technical topics. Understand system architectures deeply enough to challenge engineering teams, spot risks in technical proposals, and foster simplifications.

Dive deep into the data or the code to unearth hidden opportunities and crack the toughest problems. Mentor TPMs and engineers, participate in promotions for senior employees and contribute to talent development across the organization. Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children.

Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: Medical, Dental, and Vision Coverage Maternity and Parental Leave Options Amazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment network. We invent and deliver software, hardware,



and data science solutions that orchestrate processes, robots, machines, and people.

AFT’s Quality organization drives automation programs that leverage computer vision, machine learning, and other innovative technologies to prevent, detect, and correct potential inventory issues impacting fulfillment efficiency and customer satisfaction. We build solutions that ensure Amazon customers can get what they want, when they want it and in perfect condition. 7+ years of technical product or program management experience 5+ years of software development experience Experience managing programs across cross functional teams, building processes and coordinating release schedules 8+ years of hands-on work managing complex technology projects experience Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. CAN, ON, Toronto - 157,600.00 - 263,200.00 CAD annually Amazon is an equal prospect employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply. #

📌 Principal Technical Program Manager, AFT Quality (Toronto)
🏢 Amazon
📍 Toronto