The tools you need to succeed – including the tools for the job as well as training and development programs Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential Awarded Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team Own the P&L; for the Water Purification portfolio, including revenue growth, margin, and customer base health Lead strategies to grow new customer acquisition Partner with Sales, Marketing, Field, and Call Centre teams to drive growth and execution excellence Customer Retention & Lifecycle Management: Develop and execute retention strategies to manage and reduce customer churn Segment customers by churn likelihood and deploy targeted retention initiatives Partner with Call Centre and Field teams to improve customer experience and save rates Lead loyalty, upgrade, and cross-sell initiatives to increase customer lifetime value Strategic Planning & Product Roadmap: Build and maintain a 2-year roadmap for Water Purification products and services Support Supply Chain with forecasting and inventory planning Align with Finance, Legal, Procurement and Operations on pricing, promotions, and governance Ensure CRM accuracy for pricing, products, and packages 7+ years’ experience in product/category management in Water Purification, Plumbing,



Home Services or adjacent industries Advanced MS Excel skills MBA or technical background considered an asset As a leader in home services and energy productive solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016.

Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

📌 Product Marketing Manager - Commercial (Remote) (Toronto)
🏢 Reliance Home Comfort
📍 Toronto