At AlayaCare, we're more than just a fast-growing SaaS company, we're a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.

At AlayaCare, we're more than just a fast-growing SaaS company, we're a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.

Reporting to the Associate Director of Professional Services, the Professional Services Consultant plays a critical, customer-facing and internal role in enabling the growth of a best-in-class professional services organization. This role is responsible for the successful delivery and execution of professional services-led implementations and projects. Leading both customer and internal stakeholders, you'll bring subject matter expertise in specific functional areas (AlayaCare Platform, Home Care industry) that drives value into project deliverables.

You'll manage complex components of engagements, working closely with customers to understand pain points and achieve positive outcomes, and you'll own the quality of project delivery and the reporting of customer outcomes. Lead teams through the Discovery phase, including project requirements gathering, workflow design, configuration, reports, testing,



and user training Serve as a trusted advisor to customers, supporting customer issues as they arise and looping in the project manager when issues may impact project scope, timeline, or budget Partner with Account Managers to ensure a smooth transition for customers out of the stabilization stage of their customer journey Deliver data-driven consulting recommendations based on industry and segment best practices Identify new Professional Services opportunities with existing customers, engaging with Account Managers to define and pitch those opportunities Support Implementation Specialists in learning the product and market, and in delivering quality engagements Provide ongoing coaching to Implementation Specialists on your projects, including documenting feedback useful to their manager Travel will be required Occasional work on the weekend is required 4+ years of experience in software or business process consulting and/or home health care Exceptional written and verbal communications in both English and French A passion for understanding customers' business goals and challenges The ability to effectively communicate with customer leadership The ability to recognize and articulate complex problems related to a project Excellent communication and interpersonal skills,



including experience successfully delivering presentations and managing meetings The ability to handle various projects simultaneously, adapting quickly and easily while managing competing priorities A strong willingness to take initiative, work autonomously, and manage time effectively to meet pressing deadlines At AlayaCare, our hybrid model includes set in-office collaboration days, and it is expected that team members are present in the office on those days to foster connection, innovation, and teamwork. At AlayaCare, you'll help build technology that empowers care providers and improves outcomes for patients and families.

Every line of code and every customer interaction contributes to making care more connected, accessible, and human. Here, you'll feel protected to share your ideas and career goals, and be supported to achieve them through mentorship, career mobility, and a promote-from-within philosophy. From "Wellness Fridays" to volunteer time off, to flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life.

Equity in a well-funded, scaling company. Comprehensive health benefits, telemedicine, and lifestyle spending accounts. Parental leave top-up and family support programs. Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams.

AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates.

📌 Professional Services Consultant (Bilingual) (Montreal)
🏢 AlayaCare
📍 Montreal