io, our mission is to solve cybersecurity for SMBs at scale. We believe small businesses are the engine behind innovation and growth. Understanding the challenges that our customers have enabled us to design and refine scalable cybersecurity services that support a secure path to growth.

We are looking for a dedicated and collaborative Program Manager to join our team of cybersecurity professionals as we enter our next phase of expansion. In this role, you will serve as the crucial link between our clients and Kobalt.io. Your work will be dynamic, involving close collaboration with clients and internal stakeholders to ensure program delivery is timely, budget-conscious, and focused on facilitating long-term client success.

Candidates must be willing to align their hours to the PT/MT to be considered for this role.

Lead and manage a diverse portfolio of information security programs, ensuring all clients have clear, regularly reviewed plans.

Customer Onboarding: Own the full onboarding lifecycle, ensuring clients start their journey with a completed risk register and a strategic 1-year roadmap.

Service Excellence & NPS: Maintain a client NPS score of 8.67 or above by delivering exceptional service and partnering with customer success managers.

Process Ownership & Improvement: Own and enhance delivery team processes to continuously increase service value and quality.

Financial & Resource Management: Manage program budgets and resource allocation to optimize efficiency and profitability.

Risk & Issue Mitigation:



Proactively identify and manage roadblocks to keep all programs aligned with their defined objectives.

Post-secondary degree in business, computer science, information technology, or equivalent professional experience.

5 years of experience in B2B client-facing roles, managing technology or business change projects and/or programs.

Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively with diverse teams, technical experts, and stakeholders.

Ability to engage with customer executives and demonstrate strategic understanding of business needs.

Experience managing multiple projects with multiple stakeholders and competing priorities.

Proficiency in project management tools and software (e.g., Program and/or project management-related certification such as CAPM, PMP, or PgMP.

Previous experience working in information security or information technology industry.

Strong understanding of information security principles, risk management frameworks, and industry standards.

Competitive salary and equity options

Comprehensive health, dental, and vision insurance

Versatile work arrangements

How We Use AI in Our Hiring Process AI Notetaking: We use an AI-powered meeting assistant in all interviews. These summaries help us accurately share your qualifications and highlights with hiring managers and key stakeholders who may not be on the call.

While our AI tools may provide data points or candidate rankings, humans remain at the helm of our decision-making. We may use these insights as just one piece of information in our evaluation.

📌 Program Manager, Cybersecurity (Vancouver)
🏢 Kobalt
📍 Vancouver