Program Manager, HealthWorks, Youth Project-Based Labour Market Training Term until May 28, 2027, Full-time - 35 hours a week (5 days a week) Posting Period The Program Manager, HealthWorks will work closely with Vancouver Community College (VCC), WorkBC Centres, program funders, and community partners to deliver the Medical Office Assistant Project-Based Labour Market Training (PBLMT) Program for youth 18-30 yrs facing multiple barriers to employment. The Manager is responsible for overseeing all aspects of program operations, including staffing, budgeting, invoicing, participant, recruitment, service delivery, achievement of contractual deliverables, and reporting on program outcomes and performance metrics.

The Program

Manager will collaborate with VCC, WorkBC Centres, community partners, employers, and the funder to support successful program implementation and participant outcomes. This includes participating in the recruitment of participants, fostering robust partnerships, and ensuring effective communication among all stakeholders. In addition, the Program Manager will provide leadership and support to staff and participants by ensuring a clear understanding of program objectives, training requirements, and participant needs.

The role includes helping to address barriers to participation and learning, coordinating supports and referrals where appropriate, and fostering an inclusive, trauma-informed, and culturally safe environment that promotes participant success. A key component of the role is developing and maintaining relationships with employers and community partners to create work experience and employment opportunities for participants, supporting successful transitions into careers within healthcare and medical office settings. This position works closely with and reports to the Senior Operations Manager, Career Zone Youth Employment Centre.

Oversee the day-to-day operations,



including 1:1 and group-based programming Lead program design, implementation, evaluation, and continuous improvement to strengthen service quality and outcomes. Ensure program meets deliverables, outcomes, timelines, and quality standards required by funders and the organization, by providing the vision, execution, and accountability. Monitor operational performance and service consistency, addressing barriers to effective implementation.

Maintain accurate, confidential participant records in compliance with funder requirements and organization policies. Provide direct supervision of front-line staff, including coaching, performance management, accountability for deliverables and staff development. Support training completion and staff readiness for high-quality service delivery and participant experience.

Budget

Management, Reporting, and Compliance Manage a comprehensive program budget to ensure fiscal accountability, providing detailed and accurate reports along with rationales to finance departments and program funders. Oversee accurate documentation, data entry practices, and reporting processes to support performance monitoring, contract compliance, and YWCA policy. Code, sign, and submit vender invoices to accounts payable promptly.

Community

Engagement, Outreach, and Partnerships Liaise with the Ministry funder, VCC, employers, and community partners Actively promote Hub initiatives through outreach, presentations, and community engagement activities. Support employer and community partner engagement activities (for example: speaking events,



participant celebrations, and community initiatives).

Client

Concerns and Service Quality Escalate complex or higher-risk concerns to senior leadership, to support resolution and risk mitigation. Post-secondary education in a related field (such as social services, human services, community development, education, psychology, sociology, or similar), or an equivalent combination of education and experience. Minimum 2-3 years of experience managing program operations and teams in community-based services, employment programs or related settings.

Experience working in a labour market training or government-funded program environment, such as WorkBC or similar, is an asset. Demonstrated experience supervising staff, including hiring, onboarding, scheduling, coaching and performance management. Understanding of systemic and individual barriers affecting at-risk, Indigenous, and multi-barrier youth.

Experience managing budgets and monitoring financial operations for funded programs, ensuring accountability and alignment with contractual obligations. Proven relationship-building skills with community partners, stakeholders, and cross-functional internal teams.

Skills and ability to work with data, outcomes tracking, and database/reporting systems. Proficiency in Zoom and Microsoft Office 365 applications, including Word, Teams, Outlook, SharePoint, and OneDrive. A valid Criminal Record Check, including a Vulnerable Sector Screening (CRC-VSS) is required.

Flexible working arrangements for applicable positions ~ A workplace that prioritizes employee health, safety and well-being, including many learning and growth opportunities such as our employee mentorship program and three equity committees that help to support our goals towards achieving meaningful equity and inclusion. ~ Priority in YWCA Child Care centres ~ Pay Rate: $40.32 per hour #

📌 Program Manager, HealthWorks, Youth Project-Based Labour Market Training (Vancouver)
🏢 YWCA BC
📍 Vancouver