If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Lead centralized copay team to deliver on copay processing, process improvement and performing to KPIs Implement & oversee standardized Quality Control across all programs to monitor the delivery of standard operational practices and provide recommendation for enhancements Provides oversight and support for planning and operational implementation of changes within Programs Promote a quality mindset across Programs by working with Program Management to establish and deliver standardization for high quality services Work closely with Program management to review staffing capacity, quality processes and make recommendations for process improvement and efficient delivery of Patient Support Services Interface with Program Management, accounting, CSL, Innomar Pharmacy/Partners and client as it relates to Copay services Responsible for the maintenance of Innomar Program SOPs and standard process flows. Establishes and monitors best practices to enable enhanced telephony performance, incl real time monitoring Enables Field Case Manager best practices and operational standard Participates in projects focused on operational activities for Specialty Services Programs Develops, mentors, and manages direct reports or other members of the programs team as applicable, assigning work and guiding to deliver value, while supporting development of knowledge and skills Requires broad training in fields such as business administration, accountancy, sales, marketing,



computer sciences or similar vocations generally obtained through completion of a four year bachelors degree program or equivalent combination of experience and education; Knowledge of reimbursement, patient assistance programs, database elements and functionality; operational policies and processes Requires a minimum Seven (7) years of experience with at least 5 years in a progressive management role Energetic leader who can energize multidiscipline work teams to learn and apply new skills and /or techniques to respond to the business needs Demonstrated change management leadership Lean-Sigma or other continuous improvement methodology experience is an asset Project and operational management expertise Experience in pharmaceuticals/biotech industry is an asset Exceptional project management skills with experience in organizing, planning and executing projects from vision through implementation Good Analytical, conceptual and problem solving skills with demonstrated track record in new concept development for various projects The ability to manage multiple tasks along a parallel process Critical thinking skills, creative and innovative solutions to internal or external client needs Strategic thinker with long term planning experience Bilingualism (French and English) strongly preferred; The successful candidate will (requirement)/may (asset) have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

Strong organization agility,



be able to manage team through change and lead by example Ability to proficiently use computer and good knowledge of Microsoft Office In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements.

Accessibility

Policy

When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

📌 Program Manager - Part time (Quebec City)
🏢 Cencora
📍 Quebec City