The Transformation Program Manager is responsible for leading the end-to-end delivery of large-scale, cross-functional Global Business Services Transformation. This role serves as the central point of accountability for program execution, ensuring alignment between strategy, scope, resources, timelines, risk management, financial performance, and value realization in conjunction with a consulting partner. The successful candidate is an experienced transformation leader who excels in navigating ambiguity, partnering with senior leaders, and orchestrating complex programs across multiple workstreams in multiple regions.

They bring a balanced combination of strategic thinking, operational discipline, financial acumen, stakeholder management, and change leadership to deliver sustainable business results. Lead complex, multi-year transformation programs consisting of multiple interconnected projects and workstreams in different geographies, with internal and external partners Maintain accountability for program scope, schedule, budget, dependencies, risks, and benefits realization. Drive cross-functional alignment to ensure successful achievement of transformation objectives.

Manage competing priorities and make data-driven decisions to optimize program outcomes. Prepare executive-level reporting, dashboards, business updates, and recommendations. Facilitate issue resolution and decision-making across senior leadership teams.

Ensure transparency of program performance through consistent reporting of milestones, risks, financials, and key performance indicators.



Drive continuous improvement of program management processes, tools, and methodologies. Ensure effective dependency management across initiatives and business functions.

Risk, Financial & Value Management Establish and maintain comprehensive risk management frameworks. Identify, assess, and mitigate program risks, issues, assumptions, and dependencies. Manage program budgets, forecasts, resource plans, and financial performance.

Build strong relationships across executive leaders, functional leaders, and project teams. Foster a culture of accountability, transparency, collaboration, and continuous improvement. 10+ years leading complex enterprise programs, strategic initiatives, or large-scale transformations.

Experience managing multimillion-dollar budgets and value realization initiatives. PMP, PgMP, Prosci, Lean Six Sigma, Agile, or related certifications considered an asset Proven ability to lead large-scale, complex, cross-functional transformation programs from strategy through execution. Strong program and portfolio management expertise, including planning, governance, resource management, dependency management, and delivery oversight.

Solid financial acumen, including budget management, forecasting, business case development, and value realization tracking. Advanced risk management and problem-solving skills, with the ability to proactively identify, assess, and mitigate program risks and issues. Ability to navigate ambiguity, manage competing priorities and make sound decisions in fast-paced, evolving environments.

Retail Full time Business Unit: Corporate

📌 Program Manager, Transformation (Mississauga)
🏢 Acosta
📍 Mississauga