Service Request Intake Assistant.Customer Service / Request Intake / Remote.A customer asks for help with a service, but the team needs a clear record before it... Full-time Customer Service / Request Intake / Remote Full-time A customer asks for help with a service, but the team needs a explicit record before it can act.

The Service Request Intake

Assistant reads the initial message or online form, identifies the type of request, and records the details supplied. This is the beginning of a service process, not a position that promises a resolution or decides whether a request will be approved. Find the related customer or service record when enough detail is provided.

Open or update the request in the assigned online system. This small judgment keeps the queue understandable and avoids making customers repeat their history. A reviewer should be able to tell what the customer asked, which details were available, what you requested, and what remains pending.

You would not fill gaps with an assumption or rewrite a complaint to make it sound simpler. This work requires careful handling of private information using the employer’s approved tools and instructions. A readable summary using the customer’s stated concern.





The receiving team should be able to see the customer’s own words and the routine details you checked. A request may contain a practical question and a separate complaint. If a customer supplies a screenshot or document, check that it is attached to the correct case and that the receiving team can open it.

You should be comfortable reading messages closely, entering information into online forms, and writing short replies. Customer service experience is valuable because you may need to acknowledge a concern without predicting the answer. Office administration experience is valuable because the record needs to be accurate and easy to track.

The ability to recognize that boundary matters more than having used a particular software system. full-time possibilities, with actual hours confirmed for the opening. Remote computer-based communication through assigned systems. A private home office or suitable workspace for customer details.

Your application may show experience with forms, customer messages, accurate notes, or keeping requests moving. If you’re selected for the next step, you may be asked to complete an application on the hiring company’s website.

📌 Project Coordinator- REMOTE- Bilingual Spanish and English (Edmonton)
🏢 Overhead Door
📍 Edmonton