Trexo Robotics is enabling mobility by building powered wearable robots. Our first product is a robot for children with movement disorders such as Cerebral Palsy, and it allows kids to walk, in many cases, for the first time in their lives. We are constantly working towards building mobility solutions for all.

At Trexo

Robotics, you will find a flat organization where you can work with highly optimistic, low ego, and exceptionally talented individuals who look forward to solving hard problems. We are looking for a Customer Success Project Coordinator to help us run and improve the operational side of our customer journey. This is a hands‑on role sitting at the intersection of Customer Success, Clinical Operations, and Process Improvement.

You'll coordinate the customer journey after a sale, working closely with families, Clinical Specialists, Customer Success Engineers, and internal teams to make sure everything moves smoothly from handoff through onboarding and throughout the customer lifecycle. You’ll also own the operational details behind contracts, renewals, device size upgrades, hardware and software updates, recalls, and other customer programs. You’ll also help us build better ones.

You’ll identify where things are breaking down, figure out why, and create simpler systems, automations, and processes to improve the customer experience and make the team more effective. This position is hybrid (3 days in our office in Mississauga). You are a highly motivated and organized professional who takes full ownership and responsibility for your work, effectively managing your own day and prioritizing tasks to meet deadlines.

A quick learner with strong problem‑solving skills,



you effortlessly navigate new challenges, technical systems, and clinical workflows. Customer & Clinical Operations Coordinate the post‑sale customer journey from sales handoff through onboarding and ongoing customer lifecycle activities. Act as a first point of contact for basic customer questions and administrative support, escalating clinical or technical issues to the appropriate team.

Keep customer records, communications, and follow‑ups organized and up to date. Contracts & Customer Lifecycle Prepare, send, track, and maintain customer contracts, renewals, amendments, and related documentation. Coordinate device size upgrades and renewals, managing the administrative and communication workflow from start to finish.

Coordinate scheduled hardware and software upgrades for devices in the field. Support the administrative and tracking side of product recalls and safety notices, ensuring customers are contacted and actions are properly documented.

Process

Improvement & Projects Own projects such as reducing clinical visit no‑shows, automating the renewal and upgrade pipeline, or improving recall tracking. Build and maintain systems, workflows, and automations that help the Customer Success and Clinical teams operate more efficiently. Bachelor’s degree in Health Sciences,



Kinesiology, Healthcare Administration, Business, Engineering, or a related field. 3+ years of experience in operations, customer success operations, clinical operations, revenue operations, project coordination, or a similar role. ~ Strong organizational and project management skills, with the ability to manage multiple priorities, stakeholders, and deadlines. ~ Experience coordinating projects from identifying the problem through implementation and adoption. ~ Strong written and verbal communication skills and a genuinely empathetic approach to working with customers and families. ~ High attention to detail and comfort working with documentation, contracts, schedules, and customer records. ~ Experience in healthcare, medtech, medical devices, rehabilitation, or another regulated environment.

Comfort with formulas, data structures and basic logic is expected, and scripting is a bonus. PandaDoc (contract management) Please note that we are unable to provide visa sponsorship or support work authorization applications. We can only consider candidates who already have the legal right to work in the location they are applying for.

At Trexo

Robotics, we use artificial intelligence (AI) tools to support our recruitment process. AI helps with tasks like resume screening, drafting job descriptions, creating interview questions, and occasionally sourcing candidates. Our goal is to use AI responsibly to streamline administrative tasks, improve candidate experience, and maintain fair, unbiased hiring practices aligned with industry standards. CA$60K – CA$75K Offers Equity #

📌 Project Coordinator- REMOTE- Bilingual Spanish and English (Mississauga)
🏢 Trexo Robotics
📍 Mississauga