THE COMPANY:

Paul Davis is a leading North American network of contractors specializing in insurance restoration, with a rich history of growth and success. Founded in 1966 as a one-man operation, Paul Davis has since expanded into a vast network, with hundreds of offices now serving Canada and the United States. Our expertise lies in cleaning, preserving, and restoring properties and contents damaged by a wide range of perils, including fire, smoke, water, hail, wind, ground settlement, vehicle damage, vandalism, break-ins, and freezing, etc.

We pride ourselves on providing valuable, risk-free services to a wide array of insurance companies, both large and small, as well as individual adjusters and agents across North America.

OUR LOCATIONS

As part of the Paul Davis franchise network, our Company currently operates in the Windsor & Essex, Chatham-Kent, and Sarnia & Lambton territories. Collectively, these locations are referred to throughout this as Paul Davis of Windsor & Essex, Chatham-Kent and Sarnia & Lambton (the "Company"). References to the "Company" include all current and future locations operated by the Company.

OVERVIEW:

The Project Manager (PM) is responsible for delivering on all expectations of the Company. The Project Manager (PM) will lead the successful execution of rebuild projects from initiation to completion. In this role, you will coordinate all project milestones, manage resources and equipment, and ensure seamless communication across stakeholders to keep projects on track and within budget.

Reporting to the Senior Project Manager (SPM), you will take ownership of assigned rebuild projects, driving them to completion while maintaining target Direct Margin levels and meeting or exceeding client Service Level Agreements (SLAs).

1. MAIN DUTIES / RESPONSIBILITIES:

a. Coordinate restoration activities and resources of multiple projects simultaneously.

b. Maintain a high level of customer satisfaction, as measured by our customer service program, throughout the project with all stakeholders involved.

c. Weekly, update all parties involved on work progress and any changes and modifications to the original schedule and scope of work.

d. Select and manage Company approved trades for projects.

e. Facilitating all necessary paperwork throughout each project as directed by the SPM (e.g. change orders, work orders, purchase orders, material selection checklists, completion certificates).

f. Verify and approve trade invoices as required.

g. As directed by the SPM to schedule projects to include all project phases including detailed design, permit application, material procurement, installation and money flow (e.g. draws, receivables, mortgage companies involved, HST collection).

h. As directed by the SPM to maximize mitigation opportunities wherever possible while on-call (i.e. drying in place techniques)

i. Ensure project requirements are fulfilled, and deadlines, milestones and acceptable direct margin levels are being achieved.

j. Conduct site visits to inspect progress and work quality during and post repairs.

Sales and Marketing Responsibilities:

a. Communicating effectively to develop and maintain relationships with all stakeholders.

b. Build client and customer relationships as set by the Company marketing goals. Sales and marketing goals will be established annually by the Business Development Manager.

c. Generate new leads through relationships with adjusters, property managers, property owners, insurance agents, insurance brokers, fire departments, building inspectors, trades people, etc.

d. Attend community and industry events as required.

General Responsibilities:

a. Demonstrate effective leadership with co-workers in following and implementing the Company Standard Operating Procedures.

b.



Follow the current “Outline of duties” as assigned.

c. Other duties as assigned.

2. KNOWLEDGE, SKILLS AND ABILITIES a. Professional verbal and written communication skills.

b. Strong interpersonal skills with the ability to work effectively with customers, coworkers, vendors, and other stakeholders.

c. Excellent organizational skills.

d. Ability to manage competing priorities, demonstrate a strong sense of urgency in responding to operational needs, and adapt to changing business and customer requirements.

e. Sound judgment, professionalism, and attention to detail.

f. Ability to work independently and as part of a team.

g. Strong problem solving and critical thinking abilities.

h. Commitment to providing professional and responsive customer service.

i. Participate in Company and team meetings.

j. Possess a detailed understanding of reconstruction practices for property that has suffered water, wind, mould, fire and vandalism damages.

k. Knowledge of the laws and ordinances relating to building construction.

l. Conflict resolution and employee relations skills.

m. Excellent decision making and strategic thinking abilities.

n. Strong project planning, coordination, and resource management skills.

o. Budget management and financial acumen.

p. Ability to analyze data, performance metrics (KPI), and operational reports.

q. Manage customer escalations and complex situations.

r. Ability to align departmental objectives with Company goals and strategic priorities.

s. Proficiency in industry-specific software including Xactimate, XactAnalysis, Encircle, and RMS or other software as required.

t. Proficiency in Microsoft Office 365 products such as but not limited to: Excel, Word, Outlook.

u. Capability to use Adobe and other related products.

3. PHYSICAL DEMANDS a. Frequently sitting, standing, walking, bending, stooping, kneeling and reaching.

b. Capability to handle repetitive physical movements.

c. Regular use of computers, mobile devices, telephones, tools, equipment, and other workplace technology, as applicable.

d. Ability to lift and carry items weighing up to twenty-two (22) kg.

e. Maintain concentration and perform work in a fast-paced environment with frequent interruptions and competing priorities.

f. Communicate professionally in person, by telephone, and electronically.

g. Frequent climbing, crawling, balancing, and work in confined spaces.

h. Work at heights, including the use of ladders and scaffolding.

i. Extended periods of physically demanding labour.

j. Operation of hand and mechanical or power tools, equipment and machinery.

4. WORKING CONDITIONS a. Work in office or other locations as operational requirements dictate.

b. Work evenings, weekends, holidays, and overtime when necessary to meet operational requirements.

c. Participate in the Company's emergency response and catastrophe (CAT) program.

d. Respond to emergency situations, severe weather events, natural disasters, or other business disruptions.

e. Exposure to varying environmental and job site conditions.

f. Exposure to varying weather conditions, temperatures, noise levels, and environmental conditions.

g. Travel within or outside the Company's service area as required.

h. Regularly use a personal vehicle for business-related travel, including attending job sites and meetings, as operational requirements dictate.



Submit mileage reimbursement claims in accordance with Company procedures and applicable policies.

i. Ability to operate and transport; equipment or other employees in Company-owned vehicles.

j. Comply with all applicable laws, Company driving policies, and insurance requirements.

5. HEALTH AND SAFETY RESPONSIBILITIES a. Follow all health and safety policies.

b. Use required personal protective equipment.

c. Report hazards and incidents.

d. Participate in safety training.

6. QUALIFICATIONS:

EDUCATION:

a. Required:

- Highschool Diploma.

b. Preferred:

- 2 years post-secondary education in Architectural Technology, Construction Management or Construction Engineering Technology College Diploma preferred.

EXPERIENCE a. Required:

- Minimum 2 years’ experience in the restoration/emergency industry.

b. Preferred:

- A combination of relevant experience as a Project Manager and industry training is considered an asset.

CERTIFICATIONS / LICENCES a. Required:

- Valid full G driver’s license with a clean driver abstract.

b. Preferred:

- Water Remediation Technician (WRT) certification an asset.
- Fire and Smoke Restoration Technician (FSRT) certification an asset.
- Odour Control Technician (OCT) certification an asset.
- Applied Mould Remediation Technician (AMRT) certification an asset.

7. GENERAL PROVISIONS:

- This describes the general nature of the position.
- It is not intended to be an exhaustive list of duties.
- Duties may change based on operational requirements.
- Other duties may be assigned as required.

COMPENSATION Compensation for this position is anticipated to range from $60,000 to $72,000 annual salary, depending on qualifications, experience, and overall performance.

Benefits and RRSP matching are available after the successful completion of the six-month probationary period.

Longevity bonuses and departmental incentives may be available upon meeting applicable eligibility criteria. All compensation, benefits, bonus, and incentive programs are subject to Company policies and may be modified at the Company's discretion.

Hours of Work

Monday to Friday 8:00am- 5:00pm with one (1) hour unpaid lunch.

We require employees to be available outside of regular hours occasionally (when weather events occur) with ample notice, as our business involves providing essential emergency services.

- Please Note : Only selected candidates will be contacted. Selected candidates will be asked to complete a series of skill tests at some point of the interview process.

Job Types: Full-time, Permanent Pay: $60,000.00-$72,000.00 per year

Benefits

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- In office parking
- RRSP match
- Vision care

Ability to commute/relocate:
- Essex, ON N8M 3G8: reliably commute or plan to relocate before starting work (required)

Application question(s):
- Are you available to occasionally work on call (outside of regular business hours)?
- Is this an internal application? (An internal application means you are currently actively employed by Paul Davis of Windsor & Essex, Chatham-Kent, or Sarnia & Lambton).
- Have you been referred by a current and active employee at any Paul Davis location in Windsor & Essex, Chatham-Kent, or Sarnia-& Lambton? If so, please provide the name of the employee who referred you.
- Do you have any experience with in the restoration/emergency industry?

Education:
- Secondary School (required)

Experience:
- industry-specific software; Xactimate and or XactAnalysis: 2 years (required)
- industry-specific software; Encircle and or RMS: 2 years (required)
- Project Management: 2 years (required)
- insurance restoration: 2 years (preferred)

Licence/Certification:
- IICRC Water Certificate (preferred)
- IICRC Fire Certificate (preferred)

Work Location: In person

📌 Project Manager (Essex)
🏢 PAUL DAVIS SYSTEMS CHATHAM-KENT
📍 Essex