The Role The Regional Coordinator (RC) is a regional leadership role responsible for the performance, consistency, and development of our front-of-house teams across multiple clinics. You will lead Senior Coordinators and help develop Client Coordinators, ensuring administrative operations run smoothly, scheduling systems are disciplined, and client experience is consistent across locations. This is a performance-driven leadership role — not an administrative position.

You are building leaders, strengthening systems, coaching teams, and protecting operational excellence at scale.

If Clinic

Directors own clinic performance, the Regional Coordinator ensures the operations supporting that performance are stable, disciplined, and high-functioning.

About

Axis

Axis Therapy &

- Performance is a high-standard, education-driven, people-first health network. We deliver expert physical therapy powered by the human connection. Our mission is to refine the way people move by raising the standard of care, elevating practitioner skill, and creating a consistent, trust-based client experience. Leadership at Axis is behavioural, not positional.

We expect our leaders to hold the standard, protect the culture, and drive real outcomes What You’ll Be Responsible For

Senior Coordinator Leadership &

- Performance Coaching

Directly lead and develop Senior Coordinators across multiple clinics

Run leadership coaching sessions and performance reviews

Audit coaching conversations and escalation decisions

Strengthen accountability, decision-making, and leadership maturity

Identify leadership gaps and drive development plans Client Coordinator Training &

- Performance Calibration

Deliver in-person and virtual training sessions for Client Coordinator teams

Run rapid-fire coaching workshops (booking conversations, service recovery, communication)

Perform front-desk performance audits and scheduling reviews

Standardize client experience and service delivery across clinics

Develop high-potential team members and support internal promotion pipeline Administrative Operations &

- KPI Ownership

Monitor regional operational performance (rebooking, scheduling stability, cancellations, onboarding completion, issue trends)

Identify performance patterns across clinics and implement improvements

Strengthen front-desk systems that support therapist and client experience

Reduce preventable operational breakdowns and escalations Scheduling &

- Operational Structure

Ensure consistent scheduling structure and booking logic across clinics

Audit schedule hygiene, coverage planning, and readiness standards

Partner with Clinic Directors to support therapist capacity and clinic flow Client Experience &

- Escalation Management

Ensure high standards in client communication and service recovery

Coach teams on handling difficult situations and conflict resolution

Maintain consistent client experience across all locations Recruitment &

- Team Development





Support hiring decisions for Senior and Client Coordinators

Monitor onboarding quality and early retention

Identify future leaders and build internal talent pipeline How You Lead

At Axis, leadership means: Holding standards without avoidance

Coaching behaviour, not personality

Solving problems early

Building structure instead of reacting to chaos

Developing leaders instead of rescuing teams

Thinking in systems and patterns, not incidents What Success Looks Like

Strong Senior Coordinators who lead independently Consistent client experience across clinics Stable scheduling and administrative systems Reduced operational friction for therapists High retention and growth within admin teams Fewer preventable escalations and breakdowns Ideal Background

This role is a strong fit for candidates with leadership experience in performance-driven environments such as: Retail/Sales team lead or sales/retail management roles Customer success or call centre leadership Hospitality or service operations leadership Multi-location operations management Healthcare or clinic operations leadership You may be especially successful if you have experience: Coaching team performance and improving conversion or service metrics Running training sessions or role-play coaching Auditing customer conversations or service interactions Managing high-volume operational environments Leading teams through performance targets and accountability Handling escalations and difficult customer interactions Healthcare experience is helpful but not required.

Leadership and performance management experience matter most.

Who This Role Is Not

For

This role is not a fit if you: Prefer being an individual contributor Avoid difficult conversations or accountability Want a front-desk or administrative execution role Need constant direction Prefer fixed responsibilities over ownership Schedule &

- Work Structure

Full-time leadership role Regular in-clinic presence across multiple locations Mix of on-site coaching, audits, and strategic work Leadership is responsibility-based, not shift-based Final Note

This is a high-ownership leadership role focused on developing people, strengthening systems, and scaling operational excellence. If you want to build teams, coach performance, and help grow a high-performance healthcare organization — we’d love to meet you.

Experience &

- Background

1+ years of experience leading teams in a performance-driven environment (operations, sales, customer success, call centre, hospitality, healthcare, or similar)



Previous experience coaching team members and holding performance conversations Experience managing or supporting multi-location operations is strongly preferred Experience running training sessions, coaching workshops, or role-play performance development is an asset Healthcare or clinic experience is helpful but not required Leadership &

- Capability

Strong people leadership and coaching ability Comfortable holding others accountable and addressing performance gaps directly Ability to identify patterns, diagnose problems, and implement solutions Strong conflict resolution and escalation management skills High emotional intelligence and ability to remain calm under pressure Ability to develop leaders and build team capability Operational &

- Performance Skills

Strong operational thinking and systems mindset Experience working with performance metrics, KPIs, or service standards Ability to manage competing priorities across multiple locations Strong organizational and decision-making skills Clear, direct communication style Work Structure &

- Logistics

Must be able to travel regularly between clinic locations (primarily Scarborough and Markham) Comfortable working across multiple sites and shifting priorities Reliable transportation required Full-time availability with flexibility to support operational needs Advantages, Growth &

- Why Join Axis

Compensation &

- Benefits

Competitive Salary — aligned with leadership scope and performance expectations Dental Benefits — comprehensive dental coverage Paid Vacation — competitive paid time off Hybrid Work Flexibility — work-from-home days for administrative and strategic work Staff Treatment Discounts — discounted services at Axis Therapy &

- Performance Growth &
- Leadership Development

Leadership Growth Opportunities — clear path for advancement within a rapidly growing organization Direct Coaching &

- Development — ongoing mentorship and leadership training High-Impact Role — influence operations, people development, and systems across multiple clinics Exposure to Multi-Location Operations — build experience in scaling healthcare operations Culture &
- Work Environment

High-Performance, Supportive Team — work with driven, growth-oriented leaders People-First Organization — solid focus on team development and client experience Collaborative Leadership Environment — direct access to senior leadership Team Events &

- Socials — regular team gatherings and company events Growing Organization — prospect to help shape systems and processes as we scale Why Axis

At Axis Therapy &

- Performance, we are building a high-standard healthcare organization focused on people, performance, and long-term growth. This role offers the opportunity to develop leaders, build systems, and create meaningful impact across multiple clinics while growing your own leadership capability. If you want ownership, responsibility, and the chance to build something that lasts — you’ll thrive here.

📌 Regional Coordinator (Downtown) (Toronto)
🏢 Axis Therapy u0026 Performance
📍 Toronto