The Relationship Manager owns a portfolio of Canadian merchant clients and is accountable for net revenue growth, retention, and client satisfaction across in-store, eCommerce, and omnichannel payment solutions. The RM leads commercial strategy, pricing, and contract negotiations; orchestrates cross-functional engagement with Implementation, Risk, Product, and Service; and acts as the client’s strategic advisor on payments, fraud, and checkout optimization. This role combines portfolio management with targeted opportunities to expand share of wallet and deliver durable margin growth.

Merchants across diversified industries; mix of card-present and eCommerce.

Own and grow portfolio net revenue, margin, and volume targets.

Operates independently on complex accounts; Travel: Up to 10%.

Build and execute account plans to deliver net revenue and margin growth targets.

Drive cross-sell of product offerings (e.g. gateways, fraud tools, reporting/analytics, value-added services) in coordination with partners.

model commercial outcomes and manage portfolio targets.

Develop, maintain, and convert a healthy pipeline in targeted cross-sell opportunities. Serve as the trusted advisor on payments optimization, omnichannel journeys, acceptance cost, chargebacks, and fraud mitigation.

Guide merchants on network nuances and checkout best practices.

Commercial

Execution

Own end-to-end commercial motions: proposals, term sheets, negotiations, and contract execution

Coordinate with Risk/Underwriting and Compliance to ensure KYC/AML diligence and merchant activation readiness

Manage renewals, RFPs,



and competitive positioning; defend and expand market share Run disciplined portfolio reviews: volume trends, attrition risks, margin growth/compression.

Forecast accurately and maintain CRM hygiene; Proactively manage escalations and systemic issues; Uphold firmwide controls and policies. Represent client voice to Product, Risk, and Operations; influence roadmap and service outcomes.

3–8+ years in payments/acquiring, merchant services, or B2B RM/sales with a demonstrable track record in portfolio growth, retention, and margin management.

Deep knowledge of card schemes and Canadian market specifics: Visa, Mastercard, Amex, Interac, domestic debit routing, interchange and assessments, chargebacks and fraud, gateway and tokenization concepts.

Experience negotiating commercial contracts: pricing schedules with interchange/assessments pass-through, gateway or value-added services, and term provisions.

Familiarity with risk and compliance requirements including KYC/AML for merchant onboarding, PCI DSS.

Robust analytical skills: portfolio diagnostics, trend analysis, and deal modeling; proficiency with Excel and CRM tools; ability to build executive-ready materials in PowerPoint.

comfort engaging senior client stakeholders (Finance, Product, Technology, and Executive teams).

Bachelor’s degree or equivalent experience.

Bilingual English/French.

Net revenue and margin expansion across the portfolio.

Pipeline quality and forecast accuracy; CRM hygiene and cadence adherence.

Service outcomes and client satisfaction.

Risk/compliance adherence.

Full time in North York office; travel to client sites and occasional cross-Canada travel as needed. #

📌 Relationship Manager Vice President - Merchant Services - Chase Payment Solutions - Canada (Toronto)
🏢 Testing Site - JPMC
📍 Toronto