We are seeking a dynamic, polished, detail-oriented Account Manager to join our team.This role requires a unique blend of client and project management skills, as well as financial discipline. You will serve as the client-liaison and internal project management lead to ensure flawless project execution. Focus will be on building, maintaining, and nurturing long-term relationships with clients, ensuring client needs are met, identifying opportunities for growth, and aligning FSi’s solutions to client business objectives.

As the Account Manager, you will leverage your 2-5 years of account or project management experience to act as the primary point of contact to drive customer satisfaction, retention, and revenue growth. Someone with initiative and flexibility to support the organization cross-functionally, and who is looking for a fast-paced yet supportive environment. The role also offers meaningful growth potential for individuals looking to deepen their client leadership and commercial management skills within a strategic consulting setting.

Full-time Contract (with opportunity to move to permanent after 6 months) Remote Ability to manage senior stakeholders with confidence Project Execution & Accountability Excellent organizational and time-management skills Proven end-to-end project management capability Proactive risk identification and problem-solving Flexible, agile, and adaptable Technical Skills Proficiency in Microsoft Office and project management platforms. Comfort navigating digital tools and collaboration systems Projects are delivered on time, on strategy, and on budget Risks are anticipated and managed before escalation is required Financials are accurate and managed responsibly Internal teams feel aligned, supported,



and clear on priorities The quality of execution is consistent, regardless of which Account Manager leads the work Account Management Advocate for client needs internally while protecting project scope Anticipate client needs, flag potential risks early and resolve any issues proactively and effectively Project Management You ensure seamless project execution from proposal through delivery and closeout and protect the profitability of each project through disciplined financial management. Support the Business Development function during proposal development by creating accurate and optimized costings, working with recruitment partners to assess feasibility and costs, and support proposal writing.

Provide end-to-end project management on live projects: Manages recruitment providers to ensure project needs are met on a timely and cost-effective basis. Develop project screeners and manage fieldwork planning, recruitment, and execution Lead internal project kickoff and weekly project status meetings Ensures all project timelines and milestones are agreed on and booked on calendars (internal and external) Ensures the team proactively manages changing timelines accordingly (e.g. booking designers) Escalates issues during the project that may impede project delivery and coordinates solutions.



Collaborate with other Project Managers and the larger cross-functional teams to drive continuous improvement and innovation Monitor project profitability throughout the lifecycle by tracking budgets and expenses Identify and address budget or scope risks early to protect project profitability Conduct thorough project close-outs, including actual vs budget reconciliations Ensure disciplined adherence to all financial processes and controls Brings a strong growth mindset, with genuine openness to feedback and collaboration as core to learning, improving the work, and supporting one another 2-5 years of experience in account management, project management, consulting, healthcare, or related environments ~ Healthcare or pharmaceutical experience is a plus, but not required Legal authorization to work in Canada, without sponsorship.

Education minimum: high school or CAEC (College or University is an asset) Criminal, US Exclusions Database, US Denied Persons List, and EU, UK, and UN Sanctions List. Full-time Contract (with opportunity to move to permanent after 6 months) Remote Understand that Friday is flexible, not guaranteed time off (while we strive to maintain a 4-day work week, we ask that team members are flexible around client needs). Understand that we are consultants and, while we strive for typical business hours, sometimes work extends beyond the 9-5 workday.

Assist colleagues outside of the current project you are working on (e.g., Fresh Squeezed Ideas celebrates diversity in both its creative solutions and its workforce. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities who are eligible to work in Canada.

📌 Remote Account Manager (Toronto)
🏢 FSi (Fresh Squeezed Ideas)
📍 Toronto