Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta in 1956 to offering full service janitorial and building maintenance across Canada today. We attribute our success to staying true to our core values of Service, Motivate, Respect, and Connect.
As we continue to grow we are looking to add an Account Manager in Nanaimo,, BC to the Scandi Family! You will be taking care of a mixed client portfolio of 23 sites . Travel will include Nanaimo, Duncan, Mill Bay, Ladysmith, Chemainus, Port Alberni, Ucluelet, and Tofino .
Business hours are Monday to Friday 6am - 2:30pm with flexibility needed as business needs fluctuate. Weekly travel and rare overnight travel.. When not on the road visiting sites you are welcome to work from the comfort of your own home.) Awarded one of Canada’s Best Managed Companies: We’re committed to a high level standard of excellence for both clients and our Scandi Family.
We want our employees to grow with us long term so we offer a tuition reimbursement program for professional development. With a strong national presence across Canada and growth into the US.
Reporting into the Regional Director you will be taking care of the day to day operations of the accounts and sites that are in your designated portfolio.
Site Visits; Conducting site visits at store locations within your region ensuring compliance with safety and customer service standards Account Management; Creating and fostering strong relationships with key clients and store managers. Handling all complaints or issues in a prompt and timely fashion ensuring utmost satisfaction at all times People Management; Handling all personnel issues for the hourly Cleaners at your sites for both internal and subcontractors including; scheduling, conflicts, hiring, training, performance management, and disciplinary action Most important to us is strong customer service skills since this will be a client facing role ~ Excellent proficiency of the English language in both written and verbal communication ~ iPad, Cell Phone and Computer provided 20 minute preliminary phone interview with our Recruiter ~45min- 1 hour MS Teams video interview with the Hiring Manager and direct Supervisor for the role At Scandinavian Building Services we are an equal prospect employer who values a diverse workplace.