Full-Time Remote Client Service Specialist Extend Communications l Location: Remote (New Brunswick Residents Only) Pay: $18/hour Schedule: 10-hr shifts (4 days on/3 days off), requires working one weekend day and holidays About Extend Communications At Extend Communications we believe that exceptional, industry-leading customer service begins from within. It starts by cultivating a workplace culture anchored in genuine support, inclusivity, mutual respect, and compassion. We specialist in delivering seamless, high-quality answering services and tailored call-handling solutions across a diverse spectrum of professional sectors including busy medical practices, property management firms, corporate offices, and legal practices.

We are actively expanding our team and seeking empathetic, dynamic, and collaborative team players to join our remote team. Whether you bring years of seasoned customer service experience or are eager to step into the field and launch a vibrant new career path, we welcome your application with open arms! Prior call center experience is not required to thrive here.

From your very first day, you will participate in a comprehensive, fully paid training designed to equip you with all the tools, techniques, and confidence required to achieve long-term success.

At Extend

Communications, your daily efforts are recognized, your voice is heard, and your qualified growth is actively supported every step of the way. If you thrive in a fast-paced setting and are passionate about helping others, we would love to welcome you to our growing family! In this role, you will service as the voice of our clients, handling inbound communication with care, speed, and accuracy.

Customer Engagement: Handle a steady volume of incoming calls with a warm, empathetic, and professional tone, ensuring every caller feels heard and valued. verify key information, and route messages or urgent dispatch request to the appropriate client contacts.

Data Management: Performance Excellence:



Consistently meet or exceed key operational benchmarks, including schedule adherence, average call wrap-up time, and Quality Assurance (QA) standards. We are looking for candidates who combine strong communication capabilities with high attention to detail and reliable performance.

Communication Skills: Exceptional verbal and written English skills, including strong spelling, correct grammar, and an articulate, pleasant phone presence.

Technical Aptitude: Comfort navigating Windows-based desktop environments, multi-tasking across software applications, and typing at a minimum speed of 35WPM. A dependable track record of punctuality, strong organizational habits, and a genuine commitment to delivering quality work.

Flexible Availability: Ability to commit to a 40-hour workweek consisting of four 10-hour shifts, including one weekend day (Saturday or Sunday) and assigned holidays. Home Office and Technical Requirements To ensure seamless service delivery and system compatibility, candidates must have a workspace that meets the following set up standards: Candidates must utilize personal equipment meeting all technical requirements during the initial introductory period.

Operating System: Must run Windows 11 or higher (Apple/Mac products, Chromebooks, and tablets are not compatible with our systems.) Audio Gear: A wired USB headset equipped with a microphone.

Why Join Extend

Communications? We invest directly in our employee's long-term financial, physical, and personal well-being. Full-time team members enjoy a robust compensation and benefits package, including: Comprehensive Medical, Dental, and Vision coverage options tailored to fit your needs.

Retirement Planning: Group RRSP matching program to help you invent in your financial future.

Extend

Communications is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. #

📌 Remote Client Service Advisor (Edmonton)
🏢 Extend Communications
📍 Edmonton