At KeyData Cyber, we believe in building a team of doers, experts, and problem solvers who are driven to make an impact. Our team's combined expertise spans across a wide array of fields.

We offer more than just competitive pay and comprehensive benefits—we provide a platform for growth and development. At KeyData Cyber, you'll find opportunities for continuous learning, with a focus on both soft skills and technical capabilities. Our flexible working models, including remote and hybrid options, support your work-life balance, while allowing you to expand your professional network and tackle new challenges.

We are currently looking to hire a Senior SailPoint IIQ Support Engineer to join KeyData Cyber's Managed Services team who will step in and own our largest and most important customer issues in addition to providing level two support to our other support teams. In this role, you will be a part of a global team that provides 24x7 support to help customers with their IAM Program. When customers cannot resolve issues themselves, your job is to ensure that we have the necessary tools and processes to swiftly resolve the issue.

You'll troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting.

Our Managed

Services teams are focused and dedicated to the customers, and you will help drive the success of the IAM program by understanding and advocating for our customers’ issues. This role requires you to work in a shift pattern or non-standard work hours as required depending on the project's needs.



The KeyData Cyber's Next-Gen Managed Services accelerates customers’ ability to digitally transform their business with world-class IAM technology products, infrastructure, and expertise.

Our team (Identity Rockstars) is dedicated to helping our customers—small and large businesses, educational institutions, and government agencies—see the benefits of our services come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape their Identity Program for the future. Full-Time, Hybrid at our Toronto Office Immediate Opening, this position is currently available, and hiring is underway.

Manage incidents & and problems related to SailPoint through effective diagnosis, resolution, or implementation of recent enhancements to decrease the number of re-occurring issues. ~ Manage escalations of technical issues from service managers and Tier I support, and partner with Architects and professional services team to resolve the issues and integration challenges. ~ Enhance and customize existing connectors to optimize performance and functionality. ~ Bachelor’s degree in computer science, Information Technology,



or related field. ~5+ years of proven experience as a level 2 or 3 SailPoint IIQ Admin. ~ Knowledge of Unix/Linux basic administration/commands, and Tomcat 9.0. ~ Bachelor’s degree in computer science, Information Technology, or related field. ~5+ years of proven experience as a level 2 or 3 SailPoint IIQ Admin. ~ Knowledge of Unix/Linux basic administration/commands, and Tomcat 9.0. ~ Experience with scripting languages (e.g., Java, Bean Shell, PowerShell). The base salary range for this position is CAD $74,000 – $90,000. Eligible individuals may also participate in our bonus program.

At KeyData Cyber, we are committed to fair and competitive compensation. At KeyData Cyber, we put people first, valuing learning, growth, and work-life balance.

We offer extensive opportunities to advance your career through leading digital identity projects across North America. Our culture is built on respect, inclusion, and equal opportunity for everyone. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition, and we will make all reasonable efforts to accommodate your request.

Fraud

Prevention & Identity Verification We may use information provided during the application process to help prevent fraud and verify identity. These checks may be conducted automatically through trusted third‑party service providers as part of our standard application screening process. Curious about life at KeyData Cyber?

📌 Remote Senior Support Engineer (Toronto)
🏢 KeyData Cyber
📍 Toronto