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Hiring for - Gaming, Tech, Digital, Legal, and Construction talent across the US & Canada . 1X President Club Award Winner - Microsoft Account We are seeking a Research Operations (ResOps) program manager for our team to help our UX Researchers do the most impactful work possible. For this role we’re looking for someone who can help our team improve our research processes, manage our relationships with vendors, navigate the contracting process, and bring more velocity and happiness to the team. Someone who is unblockable and finds creative new approaches when obstacles come up.

Engage, partner, and collaborate with research team members and leadership and key stakeholders to proactively identify opportunities to leverage programming and AI automation to improve the efficiency, effectiveness, and the impact of research insights for our team.

- Contribute to overall research operations infrastructure, updating processes and tools and initiating improvements where needed.
- Proactively manage expectations: define explicit program roadmaps, provide frequent program updates, identify and communicate risks and adjustments, and ensure commitments are delivered.
- Support knowledge management by helping centralize, document, and maintain internal processes and resources, tracking of research deliverables and capacity, etc.
- Drive year over year tooling and supplier management contracts, management, administration and pricing and forecasting to ensure we have the best platforms and tools to conduct user research.

Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture,



User Experience Design, Behavioral Science, Social Sciences, or related field AND 5+ years ResOps experience

- Extensive knowledge of UX research methods.
- Excellent collaboration skills across disciplines - PM, Data Science, Engineering, and Product Design. Superb communication skills to convey complex ideas and insights across cross-disciplinary audiences, along with strong presentation, project management and process management skills.
- Understanding of trends in generative Artificial Intelligence (AI)
- Passion for learning new technologies and understanding the needs of users across a wide range of technical abilities.
- Deep understanding of user research tools like Qualtrics, Dscout, and UserTesting and experience in emerging AI research tools.
- Experience with business applications and enterprise product research.
- Experience scaling research through enablement.
- Experience leveraging data to inform decisions and drive change.
- Seniority level Mid-Senior level

Employment type Contract

Job function Project Management, Research, and Information Technology

Industries Technology, Information and Media, Design Services, and Research Services

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📌 Research Coordinator (Project Contract) (Winnipeg)
🏢 IFG - International Financial Group
📍 Winnipeg