Front Counter Customer Service Associate – ShoeMedic

Location: Oakville, Ontario — in person

Pay: CAD $20 per hour to start

Hours: Full-time or part time

ShoeMedic is looking for a personable, professional and reliable individual to serve customers at the front counter of our shoe and leather repair business.

You will welcome customers, listen to their needs, take in items for repair, explain our services and help customers collect their completed orders. We need someone who enjoys dealing with people and can communicate clearly, confidently and patiently.

Previous experience serving customers face to face is required. Fluent spoken English is essential for discussing repair requests, explaining prices and timelines, answering questions and handling customer concerns.

WHAT YOU WILL DO

- Greet customers warmly and give them your attention.
- Listen carefully to repair requests and record clear, accurate instructions.
- Receive, identify and tag shoes, handbags and other items correctly.
- Learn our services and explain repair options, prices and estimated completion times, consulting our technicians when needed.
- Process payments and help customers collect the correct completed orders.
- Answer telephone enquiries and communicate order updates.
- Handle questions and concerns calmly, courteously and professionally.
- Help customers choose suitable shoe and leather care products.
- Keep the front counter and customer orders organized.

WHAT WE ARE LOOKING FOR
- Previous face-to-face customer service experience in a retail, reception or service-counter setting.




- Fluent spoken English and clear written communication for customer conversations and accurate order notes.
- Strong people skills: approachable, attentive, patient and comfortable speaking with different customers.
- Confidence explaining information and responding professionally when a customer questions a price or raises a concern.
- Good attention to detail, particularly when recording instructions and handling customers’ belongings.
- Comfort using computers, a point-of-sale system and payment terminals.
- Reliability, punctuality and the ability to stay organized when several customers need assistance.
- A willingness to learn about shoe repair, leather care and our products.

Experience at a dry-cleaning or alterations counter, repair-service desk, specialty retail store, or busy reception desk would be particularly relevant. Shoe-repair experience is not required. You must be willing to learn our services and recognize when a question needs a technician’s input.

HOW TO APPLY

Apply through Indeed with your résumé and a brief description of your relevant experience. Tell us where you have served customers face to face and what responsibilities you handled.

Please apply through Indeed. No phone calls or store visits regarding applications.

Pay: From $20.00 per hour

Application question(s)

- Describe your previous face-to-face customer service experience. Where did you work, what type of business was it, and what responsibilities did you handle at the counter or reception desk?

Work Location: In person

📌 Retail Customer Service Associate – Shoe & Leather Repair (Oakville)
🏢 Shoemedic
📍 Oakville