Enhance customer relations as a Retail Experience Lead, responsible for operational excellence and team supervision. This role emphasizes cash management and delivering amazing customer service during every shift. As a Retail Experience Lead, you will oversee store operations, ensuring compliance and education for team members. You'll open and close the store, maintain a clean presentation, assist cashiers, and improve customer experiences through high service standards. Key Responsibilities:

- Open and close retail store, managing alarm systems
- Greet and assist customers, building lasting relationships
- Provide exceptional customer service and product knowledge
- Assist with onboarding and continuous training of staff
- Handle escalated customer complaints professionally

Requirements:

- 2 years retail industry experience
- High school diploma or GED required
- Proven customer service skills
- Clear criminal record and Provincial Cannabis Certification
- Robust communication, organization, and time management skills

Lead the way in retail excellence while mentoring a team committed to superb service.

📌 Retail Experience Lead with Cash Management (Whitehorse)
🏢 Fire u0026 Flower
📍 Whitehorse