Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.

Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.

Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.

the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.

The Operations Team Lead – Real Estate is responsible for overseeing day-to-day operational performance across a corporate real estate portfolio. This role leads a team of analysts or coordinators and works cross-functionally with Facilities, Finance, Projects, and external vendors to ensure operational excellence, cost efficiency, and service delivery alignment with business needs.

The role combines people leadership, operational oversight, and data-driven decision-making to support a high-performing and effective real estate function.

Lead and support a team responsible for real estate operations, ensuring high performance, accountability, and professional development

Oversee day-to-day operational activities across the corporate real estate portfolio, including coordination with Facilities and Property Management

Monitor and analyze key performance metrics (e.g., occupancy costs, service levels, utilization, vendor performance)

Ensure accuracy and timeliness of operational reporting, dashboards, and portfolio data

Drive continuous improvement initiatives to enhance operational efficiency,



processes, and data quality

Collaborate with Projects, Workplace, and Real Estate teams to support portfolio changes, moves, and capital projects

Manage relationships with third-party vendors, service providers, and internal stakeholders

Ensure compliance with internal policies, governance standards, and contractual obligations

Bachelor’s degree in Engineering, Architecture, Business, Management, or a related field, or equivalent experience

5+ years of experience in operations, project coordination, or service delivery roles

2+ years of experience leading projects or initiatives

Demonstrated ability to manage multiple priorities and competing deadlines

Strong organizational, planning, and problem‑solving skills

Project management certification (PMP)

Familiarity with operational governance and change management practices

100% covered health and dental benefits for you and your dependents (including paramedical services)

Health spending account, to top up expenses not covered in the benefits program

Access to a range of online learning tools, and support for career development and growth

We believe in work-life balance, so you can recharge and take care of what matters most with vacation, flex and sick days A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives The base salary range for this full-time role is $125,000 - $175,000 per year. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.

We are an Equal opportunity employer who will ensure accommodations are available for applicants with disabilities upon request. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

📌 Retail Operations Manager - Enterprise (Toronto)
🏢 Turner u0026 Townsend
📍 Toronto