Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.

Position: Retail Sales Lead Location: Scarborough Town Department: Retail Hourly: $18.95 As a Sales Lead, you'll play a key leadership role in creating exceptional customer experiences while supporting the daily operations of the store. As a trusted leader on the sales floor, you'll inspire your team, ensure operational excellence, and help bring the POP MART brand to life for every customer. You'll serve as the Leader on Duty when the Store Manager or Assistant Store Manager is unavailable, providing direction to the team, driving sales performance, and ensuring our stores consistently deliver the premium experience our collectors expect.

From coaching associates and supporting visual merchandising to inventory management and new product launches, you'll help create an engaging environment where customers can discover the excitement of POP MART. This position reports directly to the Store Manager. Leadership & Customer Experience Lead by example to deliver an exceptional customer experience and inspire a customer‑first culture.

Serve as the Leader on Duty in the absence of the Store Manager or Assistant Store Manager, ensuring smooth daily operations. Coach, motivate, and support Sales Associates to achieve individual and store performance goals. Build meaningful relationships with customers by sharing the stories behind POP MART's artists, characters, Blind Boxes, MEGA Collections, and exclusive collaborations.

Foster an energetic, inclusive, and engaging environment for customers and team members alike. Sales & Business Performance Help achieve and exceed store sales goals and key performance indicators (KPIs), including sales, conversion, units per transaction (UPT), average transaction value (ATV), and customer engagement.



Promote key product categories, limited‑edition releases, and exclusive collections through knowledgeable product recommendations.

Identify opportunities to improve store performance and communicate operational needs or business opportunities to store leadership.

Store Operations

Execute opening and closing procedures while ensuring operational excellence and compliance with company policies. Maintain a clean, organized, safe, and visually compelling store environment. Accurately process customer transactions, returns, exchanges, and other POS activities. Support shipment processing, replenishment, stockroom organization, inventory accuracy, and cycle counts. Help protect company assets by following cash handling, safety, and loss prevention procedures.

Visual

Merchandising & Inventory (Responsibilities may vary based on store volume and business needs.) Execute POP MART visual merchandising standards, marketing directives, and promotional displays. Install new fixtures, marketing materials, decals, and planograms for product launches and seasonal campaigns. Refresh merchandising based on inventory levels, product sell‑through, and business priorities.

Support inventory audits, receiving, transfers, replenishment, and back‑of‑house organization. Partner with store leadership to maintain inventory accuracy and ensure merchandise is available for customers. Brand & Community Support in‑store events, collector experiences, pop‑up activations, conventions, new store openings, and other brand initiatives.

Support Robo

Shop operations and partner with internal teams to ensure a seamless customer experience where applicable. Maintain flexibility to work evenings, weekends, holidays, and other peak business periods. 1+ years of retail experience ~ Passion for delivering exceptional customer experiences and leading by example ~ Strong communication, coaching,



and interpersonal skills ~ Comfortable making decisions and prioritizing tasks in a fast‑paced retail environment ~ Demonstrated ability to interpret business metrics and use data to improve store performance ~ Basic computer and point‑of‑sale (POS) proficiency ~ High School Diploma or equivalent required ~ Market‑competitive packages: 401k, health insurance, PTO, paid sick leave, and family leave.

Growth opportunities: on‑the‑job training, leadership development, and stretch assignments to advance your career. Must be able to stand and walk for extended periods throughout scheduled shifts. The hourly pay rate for this position is $18.95 per hour.

This range is provided in accordance with applicable state and local pay transparency laws and may vary based on geographic location. We are an Equal Prospect Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

The qualifications, skills, abilities, and physical demands described in this job posting are representative of those required to perform the essential functions of the position. Reasonable accommodation may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the job. Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment.

We manage & represent incredible artists from all over the world. POP MART is not just a brand, it's a galaxy of creative possibilities. #

📌 Retail Sales Lead - Scarborough Town (Toronto)
🏢 POP MART Americas
📍 Toronto