Store Manager We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible.

Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members. Comprehensive onboarding and training from day one.

In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

Comprehensive extended health care plans for full-time Team Members Company-Paid Life and AD&D; Insurance A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision to assist you in saving for a secure financial future. A range of mental health services to assist you in managing daily life. Responsible for the overall management and direction of the store and team in accordance with all policies, procedures, regulations, and laws.

Ensures financial results of the store, including sales, on-site donations (OSDs), expenses and profits, meet or exceed target. Achieves results through management team, as well as by working side-by-side, hands-on, with the broader store team. The SM role-models expected behavior and continually observes, assesses, trains, coaches, and counsels’ performance.

The Store

Manager is guided by the Savers Vision and Core Values.

Store Performance

Ensure store performance meets targets in sales, profit, OSDs, production, and productivity based on annual performanceexpectationsforthestore. Inspect sales floor for shop-ability and ensure productivity of merchandise. Lead, direct, and supervise the work of the management team and through them to entire team.





Oversee Production

Manager and Retail Sales Manager in proactively planning staffing needs, recruiting, selecting and training team members at all levels. Regular interaction, training, coaching, and counseling of management team. Identifyand develop high potential team members for all management positions through on-the-job, guided work.

Addresscomplaintsand resolve issues consistent with our values, policies, and procedures. Manage full utilization of the OK to maximize sales and profit potential. Inspect execution of the Morning Maintenance program to ensure sales floor is ready for business each morning, search for and leverage key lessons from unsold merchandise.

Provideoversightfortheworkschedulestomeet and exceed both customer and donor expectations. Ensure the execution of merchandise standards and initiatives, as well as sales & marketing promotions. Ensure that the sales floor/donor areas are continuously monitored, and team memberactivityisdirected,toensurethatstandardsaremet.

Planand implement seasonal backstock, merchandising and other strategic programs.

Donation Management

Oversee efforts inside and outside the store to create community awareness of the CDC, the company brand and the advantages of donating to Savers. Develop partnerships with local organizations that are seeking cash fundraising opportunities and partner with them on DDF events. Develop partnerships and community awareness with local non-profit organizations (e.g. schools, shelters)thatmaybenefitfromfreereceiptofmerchandisethatthestore would otherwise recycle.

Customer/Donor Service Deliver a positive and unforgettable customer/donor experience by setting the example for, as well as training and coaching, customer and donor service expectations, working with all members of management to ensure execution. Ensureaquick, accurate and positive cash register experience for customers. Actively engage with the customer/donor by seeking firsthand feedback to make improvements to all aspects of the shopping and donor experience.

Guide the RSM in implementing the set-up of sales and marketing promotions & programs.



Proactivelypromoteloss prevention awareness by upholding procedures and ensuring policies are in place. Maintain a safe work environment through education, consistent follow up, ensuring policies and procedures are in place, and supporting the Joint Health and Safety Committee (JHSC).

Responsible for the overall management and direction of all supervisors and team members in accordance with Savers’ policies and applicable laws. This includes implementing and administering company programs, policies, and procedures. Able to make decisions and take reasonable action in the absence of the District Manager and/or corporate support to ensure successful store operation.

Perform any other task, function or responsibility as instructed by their immediate supervisor and/or superior manager of the Company. Proficient in all Microsoft Office applications.

Minimum Required

Education, Training and Experience: ~ High School diploma: post-Secondary degree/diploma preferred. ~3+ years results-driven retail store management, or industrial management experience. ~ Possess dexterity for complex hand-eye tasks, including keyboarding, writing on documents/forms, merchandise & pricing inspection. Continuous need to hear and verbally communicate in order to interact with and respond to management, team members and customers. Will need to hear requests in person and via intercom and telephone.

Will need to adjust work schedule to the needs of the business, including working some nights, weekends, holidays. Able and willing to safely, cautiously, and efficiently navigate work environment that may include large industrial machinery, heavy equipment and product, elevated and uneven surfaces, and heights, and moving forklifts. Frequent reaching to various levels and directions to move/stack boxes of product, move product on and off hangers, rails and carts and stock product on display racks.

Travel: Will periodically need to drive to meetings or other stores for business purposes.

Value

Village will accommodate people with disabilities during the recruitment, assessment and hiring process by informing applicants that we will make reasonable accommodations available, upon request and through consultation with them, throughout the process.

Value

Village will review current recruitment policies, procedures, processes and communications methods and amend as necessary to reflect required accessibility standards. #

📌 Retail Store General Manager (Calgary)
🏢 Savers | Value Village
📍 Calgary