Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.

Store

Supervisor - Newcastle Upon Tyne Fixed-Term Contract (FTC) – 1 Year HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system.

POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. Our ventures include the world’s first immersive intellectual property themed park in the designer collectible pieces industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of designer collectible pieces art expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom,



France, Italy, Germany, the Netherlands and Spain, and is expanding into recent high potential markets.

Contribute to a fast-growing European business that combines retail, art, and creative storytelling Work with passionate teams across different countries, all connected by a shared love for designer collectible pieces and unique customer experiences Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas A structured bonus scheme linked to company and individual performance Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support Training and development programmes that build both professional skills and creative thinking Join Our Team – 40-Hour Workweek, 7-Hour Shifts +1h Paid Lunch We are searching for a Supervisor to work alongside our Assistant Store Manager in our new Newcastle Pop-up store! This is a key role in managing the store in all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART’s standards. This leadership position requires strong organisational skills, excellent communication abilities, and a passion for retail management.

The position reports to and receives functional guidance from the Assistant Store Manager. Act as the store-in-charge,



overseeing all aspects of store operations Provide exceptional customer service and resolve any customer issues or complaints Train and supervise the sales team, ensuring they adhere to company policies and procedures Collaborate with the Store Manager to develop strategies for achieving sales targets Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment Control stock discrepancy by monitoring inventory levels and preventing shoplifting Ensure the store tidiness and cleanliness are maintained at the highest level Manage the cashier point’s daily opening and closing procedures Assist in recruitment, evaluation of potential candidates’ performance, and training new team members Perform administrative tasks such as rota scheduling and sales reporting Be available to work flexible hours, including nights, weekends, and holidays Fluent in professional English, with excellent verbal and written communication skills Proactive with strong customer service skills to provide a memorable shopping experience Proven ability to develop and implement strategies to achieve sales targets Proficient in administrative tasks such as rota scheduling and reporting Effective time management and task prioritization abilities Multi-lingual language ability Retail management experience from department stores or concession counters Company pension As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law. #

📌 Retail Store Supervisor (E-Commerce) (Dartmouth)
🏢 POP MART
📍 Dartmouth