REVENUE/CUSTOMER SERVICE REPRESENTATIVE Experience world‑class fishing, boating, cycling, and walking along approximately 14 kilometers of waterfront trails. We are home to Loyalist College of Applied Arts and Technology as well as Albert College, Canada’s oldest co‑ed boarding independent private school. Our inviting blend of small town warmth and big city amenities, quality of life and affordable housing make Belleville the perfect place to live, work and play.

Currently, the City of Belleville has an exciting chance for a highly motivated, strategic, and dynamic individual to join our Finance Department as a Revenue/Customer Service Representative.

Position Type: Permanent Full Time Department: Finance Department Monday to Friday, 8:30am-4:30pm Jurisdiction A Grade 6 $30.22 - $34.73 per hour Reporting to the Coordinator of Revenue & Customer Service, the Revenue/Customer Service Representative is responsible for processing and reconciliation, customer payments and providing customer service. Provide customer service, including but not limited to addressing a wide range of public inquiries/complaints and or requests regarding multiple departments and offering solutions, at the customer service counter, by telephone and email, and assisting with the completion of various applications and forms. Process and reconcile all City revenues received including taxes, parking, and account receivable, over the counter payments and by electronic transfers.

Maintain the sale spreadsheets for various revenue streams (e.g. transit passes and ticket sales, burn permits, yard sales, dog tags, bag tags and bulky goods sales.), Provide verification of the City’s Senior Rebate/ODSP program applications for processing, recording and reconciliation. Process petty cash vouchers for City departments and their reconciliation.



Assist with the setup and maintenance of land severance files, cheque vouchers and prepare duplicate tax receipts and letters as required.

Provide support for the Property Tax Co‑coordinator as needed. Prepare tax certifications for management’s approval. Assist with the development of standard operating procedures and implementation of new technology.

Communicate professionally, and effectively with all staff, vendors and agencies, promoting a high standard of customer service, with a focus on accessibility inclusive of the needs of a diverse community.

EDUCATION/TRAINING/SPECIALIZED SKILLS: Two (2) years Accounting college diploma Satisfactory Criminal Record Check (“CRC”) prior to commencing work at the City of Belleville.

Municipal Tax Administration Course WORK EXPERIENCE: One (1) year municipal office related experience in accounting Experience in customer service, with the ability to communicate effectively with the public in person, on the phone and in written format. Computer literacy with intermediate skills in Microsoft Office applications including Outlook, Word, Excel, etc., Proven ability to work with professionalism and confidence with all levels of management and the public Previous experience working with confidential and sensitive material Experience in a Municipal Property Tax environment Experience with office equipment and municipal financial software Competitive market salary Competitive employer-paid extended health benefits OMERS Pension Plan We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Personal information and any supporting material will be administered in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). #

📌 Revenue/Customer Service Representative (Belleville)
🏢 City of Belleville
📍 Belleville