- We’re looking for a Revenue Operations Manager, Customer Success to build the systems, processes, and insights that enable our Customer Success team to scale efficiently while driving customer retention, expansion, and operational excellence
- You’ll partner closely with Customer Success leadership, RevOps, Finance, Product, and Sales to transform strategic ideas into repeatable operating programs that improve customer outcomes and business performance
- Design and optimize the end-to-end post-sales (Customer Success) customer journey across onboarding, adoption, renewal, and expansion
- Build and own the Customer Success operating system, creating scalable processes that improve retention, expansion, forecasting, and operational efficiency
- Evaluate, implement, and optimize the Customer Success technology stack, driving adoption and enablement across the team
- Develop and continuously improve customer health scoring frameworks, risk indicators, and expansion signals
- Build and own recurring forecasting programs and target setting for customer retention and expansion, ensuring leadership has accurate visibility into business performance
- Create scalable account planning and risk management programs for Float’s largest customers
- Partner with Customer Success leadership to define CSM workflows, operating rhythms, success metrics, and performance measurement
- Translate complex and fragmented customer data into clear recommendations and actionable insights for Customer Success and GTM leadership
- Partner cross-functionally with RevOps, Product, Finance, Sales,



and Data teams to improve systems, reporting, customer handoffs, and operational efficiency
- Identify opportunities to automate manual work and streamline workflows so Customer Success Managers can spend more time driving customer value
- Establish reporting, dashboards, and operating cadences that help leadership make faster, data-informed decisions

Benefits

- Competitive coverage of medical, dental and vision insurance for employees
- Education & learning stipend for personal growth and development

- Flexible vacation time
- Work from home stipend to help you succeed in a remote environment
- You Win as a Team. You build strong relationships across functions and know that great operations require great collaboration
- You Think Big and Move Fast. You’re energized by building from zero to one and thrive in fast-moving, ambiguous environments
- You Put Customers First. You’re constantly thinking about how operational improvements ultimately create a better customer experience
- You Constantly Learn and Grow. You actively seek feedback, adapt quickly, and continuously improve your craft
- You Act Like an Owner. You proactively identify opportunities, solve problems,



and take accountability for outcomes
- You Raise the Bar. You balance speed with quality and are always looking for ways to improve how teams operate
- Experience building customer health models, forecasting frameworks, and executive reporting
- Robust analytical skills with the ability to turn complex, fragmented data into clear business recommendations
- 5+ years of experience in Customer Success Operations, Revenue Operations, or a similar strategic operations role with end-to-end ownership
- Proven experience building scalable Customer Success programs, processes, and operating rhythms from the ground up
- Bonus: Familiarity with Salesforce, Metabase, or similar CS and BI platforms is a plus — but curiosity and the ability to pick up new tools fast matter more. Our stack is still taking shape, and we want someone excited to help decide its future, not someone anchored to what they already know
- A bias toward action—you identify problems, propose solutions, and drive execution without waiting for direction
- Exceptional cross-functional communication skills with experience partnering closely with Customer Success, Sales, Finance, Product, and RevOps leaders
- Hands-on experience selecting, implementing, and optimizing Customer Success technology and operational tooling
- Experience working in a consumption or usage-based SaaS business where forecasting, customer growth, and compensation models are more complex is highly preferred

📌 Revenue Operations Manager (Customer Success) (Toronto)
🏢 Float
📍 Toronto