What you’ll do

You’re a perfect fit for the role, if you welcome the challenge of being part of a team that elevates guest experience and expectations. You are excellent at providing warm, genuine customer service to both guests and your fellow associates in all departments.

What you’ll do You’re a perfect fit for the role, if you welcome the challenge of being part of a team that elevates guest experience and expectations. You are excellent at providing warm, genuine customer service to both guests and your fellow associates in all departments.

Position Purpose In this role you will provide support to the Director of Rooms as well as the Assistant Front Office Manager. This challenging role involves responsibilities including:

Essential Functions

- To assist the Front Office Management Team in communicating expectations to all Front Office associates through: Training, Departmental Orientation and Scheduling
- Managing the department while on duty and attending to guest issues, escalations and inquiries.
- Adhering to all emergency procedures
- To assist in establishing, communicating and complying with all Sheraton programs and procedures to achieve and exceed goals
- To provide direction for day-to-day operation of all Front Office areas (Front Desk, Switchboard and Bell Desk).

- To maintain and ensure that all VIP processes are followed in accordance with Sheraton standards.
- To communicate,



promote and maintain health and safety in the workplace.
- To ensure every guest leaves the hotel with the intent to return

- Specific Job knowledge, Skills, and Abilities
- The ideal candidate will be a highly energetic and motivated individual with excellent organizational and communication skills
- Strong knowledge of MS Office programs

- Superior customer service skills with a passion for guest service
- Excellent multi-tasking skills, decision making skills and good conflict management skills.
- A minimum of 2 years’ current Front Office experience and the ability to work a variety of shifts is also required

- First Aid and CPR & AED Certified is preferred
- Must have a versatile schedule and be available to work mornings, evenings and weekends.

Job Types: Full-time, Fixed term contract Pay: $53,000.00-$63,000.00 per year

Benefits

- Discounted or free food
- Extended health care
- On-site parking
- Wellness program

Application question(s):
- Do you have previous Front Office Management Experience?
- Are you legally eligible to work in Canada?
- Do you have a flexible schedule and available to work daytime, evenings, weekends and holidays?
- Do you have reliable transportation to commute to Etobicoke/Toronto?

Experience:
- Front Office in Hotels: 1 year (required)

Work Location: In person

📌 Rooms Operations Manager - Front Office (Etobicoke)
🏢 Sheraton
📍 Etobicoke