Job Overview The Sales Lead supports daily store operations while delivering excellent customer service and helping the team meet sales goals. This hands-on leadership role combines retail sales with team coordination, merchandising, and administrative responsibilities. The Sales Lead helps maintain an organized, welcoming store and supports the development of team members.

Responsibilities

- Welcome customers, understand their needs, and provide helpful, knowledgeable service throughout the sales process.
- Lead by example in retail sales, cashiering, POS transactions, and accurate cash handling.
- Support daily store management, including opening or closing procedures, task coordination, and maintaining a clean, organized sales floor.
- Guide and supervise team members, delegate responsibilities, and help ensure consistent customer service.
- Assist with recruiting and interviewing candidates, onboarding new hires, and training and development for the team.
- Help maintain merchandise presentation through merchandising, product organization, and inventory awareness.
- Support purchasing and pricing activities, and help monitor sales trends and product needs.
- Contribute to sales management, marketing efforts, and store-level budgeting and planning.
- Complete administrative tasks such as recordkeeping, basic bookkeeping, and payroll-related support,



as assigned.
- Communicate clearly with customers and colleagues, use professional phone etiquette, and resolve customer concerns with sound judgment.
- Organize competing priorities and manage time effectively in a fast-paced retail environment.

Requirements

- Retail sales or customer service experience; retail management, sales management, or store management experience is an asset.
- Supervising experience, team management skills, and the ability to demonstrate leadership and support a collaborative team.
- Familiarity with POS systems, cashiering, and cash handling; experience with merchandising, purchasing, pricing, or marketing is an advantage.
- Robust communication, organizational, and time management skills, with attention to detail and practical math ability.
- Administrative experience is preferred; familiarity with bookkeeping, payroll, or budgeting is beneficial.
- Confidence with recruiting, interviewing, and training and development is an asset.
- Negotiation skills and professional phone etiquette are helpful.
- Bilingual or multilingual abilities are welcome.

Pay: $22.00-$24.00 per hour Expected hours: 30.0 – 35.0 per week

Benefits

- Extended health care
- Store discount

Work Location: In person

📌 Sales Lead (Vancouver)
🏢 Kotn
📍 Vancouver