Elevate customer experience as a Sales Manager at Michaels in Langford, BC. Lead the sales team, ensuring operational excellence and engagement while driving store performance through strong leadership. As the Sales Manager, you will steer a high-performing selling culture at Michaels, overseeing key sales operations and service standards.

You will model best practices in customer interaction and support day-to-day execution of store policies. Your focus will be on achieving sales KPIs while coaching team members to elevate their skills. Key Responsibilities:

- Assist Store Manager in implementing SOP adherence
- Model excellent customer service and selling behaviors
- Provide Manager-on-Duty coverage for operational continuity
- Oversee in-store programs and the Balloons business
- Promote customer enrollment in Loyalty Rewards Program

Requirements:

- 3+ years in retail leadership roles
- Ability to stand and move throughout the store
- Experience with POS and Self-Checkout systems
- Solid focus on customer satisfaction and conversion
- Capable of lifting 25-50 pounds as needed

Lead the sales team at Michaels and champion a customer-first culture in Langford.

📌 Sales Manager at Michaels Langford (Victoria)
🏢 Michaels Stores
📍 Victoria