Job#: 3056413 : Salesforce Business Systems Analyst (BSA)

Location: Remote (Canada) Duration: 6+ Months (Extension Possible) Job Type: Contract Work Model:

Remote About The Chance Our client is seeking an experienced Salesforce Business Systems Analyst (BSA) to support ongoing enhancements, system optimization initiatives, security planning efforts, and business process improvements across Salesforce platforms.

This role will partner closely with business stakeholders, product owners, and technical teams to translate business requirements into scalable Salesforce solutions that improve operational efficiency, platform adoption, and user experience.

The ideal candidate combines strong business analysis skills with deep Salesforce platform expertise and can serve as a trusted advisor to both business and technology teams. In addition to gathering requirements and supporting delivery initiatives, this individual will provide solution recommendations, contribute to long-term platform strategy, and leverage extensive experience with Salesforce Sales Cloud and Service Cloud to identify opportunities for continuous improvement.

Key Responsibilities

- Partner with business stakeholders to gather, analyze, document, and validate business and functional requirements.
- Translate business needs into user stories, process flows, functional specifications, and acceptance criteria for Salesforce solutions.
- Collaborate closely with Salesforce Administrators, Developers, Architects, QA teams, and business partners throughout the software development lifecycle.
- Support system enhancements, integrations, workflow automation, data management initiatives, and release planning activities.
- Facilitate user acceptance testing (UAT), stakeholder communications, training efforts, and post-implementation support.
- Support Salesforce security planning and governance activities, including roles, profiles, permission sets, sharing models, and access control strategies.
- Provide thought leadership and strategic guidance on Salesforce platform capabilities, helping stakeholders evaluate options and make informed solution decisions.
- Assess existing Salesforce configurations and business processes, identifying opportunities to improve scalability, usability, automation, data quality, and overall platform effectiveness.
- Partner with technical and business teams to develop solution recommendations aligned with Salesforce best practices and long-term business objectives.
- Act as a trusted advisor for Sales Cloud and Service Cloud initiatives, leveraging deep platform knowledge to recommend enhancements and process improvements.

Must-Have Qualifications





- 5+ years of experience as a Business Systems Analyst, Business Analyst, Functional Consultant, or similar role supporting Salesforce platforms.
- Strong experience gathering and documenting business requirements, user stories, process maps, functional specifications, and acceptance criteria.
- Deep functional knowledge of Salesforce Sales Cloud and Service Cloud capabilities, configuration options, and best practices.
- Experience supporting Salesforce security planning, governance, user access management, and security model design.
- Proven ability to evaluate existing Salesforce environments and provide strategic recommendations for system and process improvements.
- Experience working within Agile delivery environments and collaborating with cross-functional technical teams.
- Strong stakeholder management, communication, facilitation, analytical, and problem-solving skills.
- Ability to provide consultative guidance and thought leadership to both business and technical stakeholders.

Nice-to-Have Qualifications

- Experience supporting Salesforce integrations with ERP, CRM, or third-party enterprise applications.
- Knowledge of Salesforce Lightning Experience, Flow Automation, and reporting/dashboard development.
- Experience participating in Salesforce roadmap planning, platform governance, or solution design initiatives.
- Experience in healthcare, life sciences, pharmaceutical, or other highly regulated industries.
- Exposure to Salesforce AI capabilities, Agentforce, or emerging Salesforce platform technologies.

Required Experience

- 5+ years of Salesforce Business Systems Analyst experience.
- Experience supporting enterprise-scale Salesforce implementations, enhancements, and optimization initiatives.
- Hands-on experience with Salesforce Sales Cloud and Service Cloud.
- Experience supporting Salesforce security models, governance, and access management processes.
- Demonstrated ability to identify solution improvements and make recommendations based on Salesforce platform best practices.
- Experience working within Agile delivery methodologies and cross-functional teams.

Education & Certifications
- Bachelor's degree in Business, Information Technology, Computer Science, or equivalent professional experience.




- Salesforce certifications such as Salesforce Administrator, Salesforce Business Analyst, Advanced Administrator, Platform App Builder, Salesforce AI Associate, or related certifications are considered an asset.

Application Process If interested, please apply directly or contact the Everforth recruitment team for additional information.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning.

We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Excellent Place to Work® in the United Kingdom and Mexico. Everforth Apex Benefits Overview:

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. © 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Everforth

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or (phone hidden). (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.

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