The Role: Product Owner Reporting to the Digital Product Manager, the Product Owner will lead the definition and delivery of recent digital capabilities across Rexall's pharmacy-led digital properties and loyalty program, Be Well. The team leverages modern development tools including AI-assisted workflows; Success in this role requires more than digital product expertise. You'll be deeply embedded in pharmacy and loyalty operations - shaping how recent clinical capabilities are designed, adopted, and operationalized across Rexall's pharmacy network.

Professional growth and development via challenging projects and assignments

Warm and fuzzy feelings knowing you have helped your community, your team, the business and social causes through the Rexall Care Network

Define requirements for personalized customer and member experiences, recommendations, and communications across web, app, and partner channels.

Collaborate with the designers to review and validate wireframes, user flows, and prototypes - ensuring designs meet clinical, business, and usability requirements before development begins.

Support the definition of requirements for AI-powered features, collaborating with engineering to ensure quality and appropriate guardrails.

Work directly with pharmacy teams to shape operational workflows and standard operating procedures for new digital capabilities.

Partner with customer support and store teams to identify recurring issues and feed them into the backlog as product improvements.

Facilitate sprint reviews and retrospectives, helping the team improve delivery velocity and product quality.

Define KPIs, build dashboards, and monitor platform performance. Use patient feedback, usage data,



and market trends to inform product decisions and prioritization.

Facilitate presentations, workshops, and design thinking sessions with business teams, clinical stakeholders, and senior management.

Bring strong knowledge of modern web and mobile development practices to support effective planning and execution with development teams.

Work with engineering and external integration partners to manage dependencies, timelines, and technical debt, ensuring scalability and stability of digital properties. Ensure compliance considerations (PHIPA, PIPEDA, PCI-DSS, AODA/WCAG) are embedded in requirements from the start, particularly when handling patient health and transaction data.

Communicate product plans, status updates, and key results to stakeholders and senior leadership on a regular cadence.

Support change management and internal training to ensure smooth adoption of new features by pharmacy staff, head office employees, and patients.

5-7 years of product management or product ownership experience, with at least 2 years in healthcare, retail, pharmacy, or a regulated industry where patient/customer data sensitivity is a daily consideration.

College diploma or undergraduate university degree in a related discipline, or a combination of experience, education, and/or training deemed equivalent.

Proven track record of shipping digital products from concept to launch.



Strong knowledge of mobile app development processes on iOS, Android, and web platforms.

Strong experience writing clear, actionable user stories and acceptance criteria that engineering teams can build against without ambiguity.

Experience with Agile/Scrum methodologies and tools (e.g., Jira, Confluence), including backlog management, sprint planning, and release coordination.

Solid understanding of UX/UI principles, with the ability to collaborate with designers using tools such as Figma and Miro to validate that features meet patient expectations and accessibility standards.

Experience with data-driven product development, leveraging analytics tools (e.g., Amplitude, Google Analytics) to track performance and inform prioritization.

Experience collaborating with QA teams on test planning, defect resolution, and release quality.

Excellent communication skills with experience working cross-functionally across technical, clinical, and business teams.

Comfort working with AI-assisted tools and workflows in a product development context.

Experience managing external partner relationships where technical integration is involved (e.g., API-based vendor integrations, data-sharing agreements).

Experience in retail, pharmacy, digital health, loyalty programs, or patient-facing health platforms is a strong asset.

We serve our customers, partners, and patients best-we are our best-when everyone brings their true self to work. Leveraging our differences distinguishes us and brings out our best performance.

Rexall Pharmacy Group is committed to providing an accessible environment for all of our customers, employees, and job applicants.

📌 Scrum Development Product Owner (Mississauga)
🏢 Rexall
📍 Mississauga