Imperial Service is focused on delivering a high-quality, consistent client experience through strong service standards, effective advisory practices, and meaningful client relationships. As a Senior Consultant, Client Support, Regional Office, you’ll provide consultation, coaching, and guidance to front-line leadership and teams to help implement and sustain client service processes and an advisory planning model that supports client needs. You’ll use your deep knowledge of service excellence, client experience, and operational effectiveness to identify trends, uncover opportunities for improvement, and recommend practical solutions to senior leaders.

You’ll support the consistent use of contact and client relationship planning tools, helping teams build strong habits and deliver a more connected client experience. You’ll also contribute to departmental planning, strengthen partnerships across the business, and help ensure our client-focused standards are embedded in everyday practices. Through your leadership, collaboration, and accountability, you’ll help create better outcomes for our clients and the teams who support them.

To successfully perform the work, you’ll be on-site full-time.

Consultative support - Provide expert consultation and coaching to front-line leaders and teams on client service processes, standards, and best practices to support a consistent and effective client experience. Advisory model sustainment - Support the implementation and ongoing sustainment of the advisory planning model by reinforcing expectations, identifying gaps, and helping teams adopt effective routines and behaviours.



Client experience insights - Analyze service trends, team performance indicators, and client experience opportunities to identify areas for improvement and recommend actions to senior management.

Training and enablement - Deliver guidance, support and training on contact strategies and client relationship planning tools so teams can confidently use them to deepen client relationships. Partnership and planning - Work closely with leadership and business partners on departmental planning, process milestones, and service initiatives that strengthen client relationships and operational consistency. Influence and collaboration - Build solid relationships across teams and connect people, resources and networks to drive alignment, remove barriers and support shared success.

You know that relationships and networks are essential to success. You find meaning in relationships and surround yourself with a diverse network of partners. You have experience coaching employees and inspiring successful team performance.

You give meaning to data. You can demonstrate experience in client service coaching, advisory practice support, service process implementation, and stakeholder management. It’s an asset if you have experience in wealth management, private banking,



or a client relationship-focused financial services environment.

You have a degree/diploma in business, finance, commerce, or a related field. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

competitive salary defined benefit pension plan*

a vacation offering wellbeing support

MomentMakers, our social, points-based recognition program

*All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process.

Client

Service

Coaching

Customer Experience (CX)

Long Term Planning

Personal Initiative

Team Consulting

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities – a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us. #

📌 Senior Consultant, Sales & Service (Winnipeg)
🏢 CIBC
📍 Winnipeg