Own Scotch customer onboarding through go-live, combining technical troubleshooting and project management in a highly customer-facing implementation role.
As a Senior Customer Implementation Specialist, you will manage multiple implementations from contract signing through successful launch. You will coordinate hardware installation, software configuration, training, and go-live support while maintaining proactive communication. The role serves liquor retailers using Scotch’s POS, payments, inventory, and reporting platform.
Key Responsibilities:
- Own onboarding from contract signing through successful go-live
- Manage timelines, milestones, action items, and documentation
- Configure and deploy Scotch’s POS platform
- Coordinate hardware installations and customer training
- Troubleshoot issues and partner across teams
Requirements:
- 4+ years in onboarding or software implementation
- Experience managing complex customer implementations
- Solid project management and organizational skills
- Technical aptitude with hardware and software troubleshooting
- Willingness to travel regularly for installations
Bring customer ownership, implementation expertise, and technical problem-solving to Scotch’s growing retail technology platform.